Experience

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  Maples esm tech

  Jan 2006 - Jan 2006

  Developer

  Project Type Mainframe Training; Responsibilities Did programming for the organization.Team of 2 per project and each project for 4 monthsWriting codes and resolving the abends for the programs by analysis.Presentation of the project on its completion.Analysis on how to make the coding simpler and easier to understand.Did two projects on mainframe during that time.Designing of an employee data base.Designing of Student online registration system.

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  Mphasis, an hp company

  Apr 2007 - Jan 2012

  Project Type Mainframe and Batch Role Mainframe IMS & MQ Series System Admin Responsibilities Disaster RecoveriesProduct UpgradeTeam MeetingsOrdering of Products through company designed software (SOS and MOM)Monitoring Chat room for issues related to IMS-MQChecking System Log in case of failureProblem determination using SysviewAdding user Id to IMS and MQAdding Printers to IMS and MQDiverting the output to CAviewssTSS AddsAttend Change MeetingsUpdate SYS3.IS.DOCLIB and configStandardization role outChannel add/delete/ChangeMQ Refresh Level UpgradeInstalltion of IMS. Lihat lebih sedikit Project Type Level 2 Support and Reporting; Responsibilities Managed the Client Reporting.Setup the project; Prepare Process document.Ensuring effective and accurate maintenance of database.Preparing daily, weekly and monthly reports for the Clients.Mentoring & imparting training to new staff members in the team.Allocating work to my team & supervising the same.Responsible for the day-to-day operations of the team.Providing counseling on above responsibilitiesDemonstrated ability to manage multiple priorities and follow through on projects to completion.Doing research on the any new changes on the Application.Server support when ever required.Setting up conference calls with Operations to solve the Severity issue.Working on tickets that are dispatched by the helpdesk.Setting up meetings on a weekly basis to discuss the ongoing issues with the clients and finding fixes for the same. Lihat lebih sedikit

  • IMS/MQ System Programmer/Administrator

    Jan 2009 - Jan 2012

  • Global Field Services

    Apr 2007 - Jul 2009
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  Citi malaysia

  Feb 2012 - Mar 2014

  Mq for z/os systems administrator

  • Built QSG for the HA configuration of South East Asia LPARS• Solve MQ model problems when working with applications• Creation of MQ objects according to software design requirements • Providing on-call support for the team• Implementation of SSL for MQ• Identification of problem using SYSVIEW• Tuning performance of the MQ• Support for MQ from L1 to L3

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  Capgemini consulting

  Sept 2014 - Apr 2015

  Senior consultant mq mainframe

  • Managed MQ Migration to India for the Direct Line Team • Built the migration process and information repository• Managed and developed QSG for migration• MQ Monitoring Documents designed for designers of applications

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  Hewlett-packard

  Apr 2015 - Mar 2016

  Wmq system programmer / team lead

  • Lead the transition of customer z/OS MQ Middleware IT systems from Aviva to India. • Set up a team of Middleware engineers to support the Client from Off-shore• Performed installation and upgrades of MQ on AIX, Windows, and Mainframe• Deploy bar file and Managed WMB infrastructure for the client• Provided MQ training for team members to deliver conclusively to the customer• Middleware Infrastructure performance tuning to incorporate best practices for the consumer • Responsible for managing/performing changes, troubleshooting incidents, investigating theroot cause according to the ITIL process. Lihat lebih sedikit

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  Ibm

  Apr 2016 - Jan 2017

  Technical delivery manager

  • Lead the transition of customer z/OS MQ Middleware IT systems from State Street Corporation to IBM India.• Leading the knowledge transfer process, documenting various flows of systems and applications, creating risk documents and mitigation plans, creating technical & process SOPs, managing stakeholder communication w.r.t overall KT progress and transition and managing post-transition operations.• Responsible for managing / performing changes, troubleshooting incidents, investigating the root cause according to the ITIL process.• Create defect prevention plans, identify automation opportunities and drive them to gain IT process efficiency and increase application/system uptime.• Lead reverse engineering efforts to stabilize the existing IT environment and distribute efforts to individuals.• Develop Build-to-BAU procedures for new infrastructure configuration (System Activation & Deactivation Process)• Expertise in HA & Fail implementation Mechanisms that use QSG, horizontal, vertical and hybrid clustering for Middleware MQ Lihat lebih sedikit

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  Sbm

  Jan 2017 - Apr 2022

  Service delivery manager / project director

  • Orchestrated and conducted workshops concentrating on change management and deployment strategies.• Played a pivotal role in the business transformation's Strategic Plan, particularly overseeing the implementation of the Core Banking System.• Formulated the project execution structure and efficiently managed the Project Management Office.• Provided guidance and supervision to three Task Forces (Application Division / Infrastructure Division / Operation Division) to ensure the realization of Business Goals.• Led critical initiatives, including reviewing and signing contracts.• Conducted assessments of Disaster Recovery (DR) setups and architecture for Critical applications, ensuring the preparedness of remote data center DR and Business Continuity Planning (BCP) contingencies for operational continuity in disaster events.• Evaluated project plans, conducting impact/risk analyses for new product versions, migrations, upgrades, and infrastructure builds & and integration.• Ensured operations adhered to the budgeted cost and meticulously tracked budget compliance.• Contributed to shaping the IT strategy, development, and quality of IT Service Level Management, elevating the team's service delivery capabilities. Lihat lebih sedikit

• 

  Sabb

  Apr 2022 - now

  Senior service delivery manager it operations

  • Led a 14-member team, ensuring seamless IT service delivery and efficient infrastructure management through a blend of technical expertise and operational finesse.• Managed a multimillion-riyal annual budget, optimizing resource allocation for cost-effective operations without compromising service quality.• Collaborated with stakeholders to define project scope, objectives, and deliverables, contributing to successful outcomes through strategic dialogue.• Spearheaded the crafting of an enterprise-level Cloud Strategy and Policy, initiating a transformative Cloud initiative fostering innovation and efficiency.• Orchestrated automation initiatives, resulting in a 20% cost-saving and a 30% efficiency improvement for the entire team.• Formulated and executed IT operational strategies for Middleware, achieving a 10% reduction in response time.• Conducted negotiations, ensuring the exceeding of service level agreements (SLAs) and fostering melodic partnerships with vendors.• Led the IT Operations team, nurturing a culture of continuous improvement and innovation.• Ensured compliance with industry regulations, security standards, and best practices, fostering a symphony of customer trust.• Provided leadership and mentorship to team members, conducting performances of professional development and orchestrating evaluations. Lihat lebih sedikit