Experience

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  Boyd coffee company

  Feb 2008 - Jan 2011

  Covered sales routes while District Sales Representatives went on vacation. Responsibilities included: Inventory Management and Ordering, Customer Experience, Product Sales, Product Delivery, 24hr Equipment Repair, and Equipment Installation. • Achieved a temporary promotion to a District Route Salesman through my performance. I consistently outsold the current reps while covering their routes. • Cross trained with the installation engineers which allowed me to increase my efficiency in the field to be both salesman and installer. • Awarded for being top Sales Associate out of 5 peers in 4-state Region Show less

  • Sales Associate

    Oct 2009 - Jan 2011

  • District Sales Representative

    May 2009 - Oct 2009

  • Sales Associate

    Feb 2008 - Apr 2009
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  Enterprise rent-a-car

  Feb 2011 - Nov 2013

  Annual Sales of $1.1M, 3 reporting employees, $1.4M in assetsSpecific Challenges: Employee Development/Retention, New Account Growth, Profitability.• Increased employee satisfaction/development through providing expectations, training, and feedback. Result was all customer facing employees earned promotions.• Secured the highest grossing new account for 5-state region with Pioneer Seed Company ($425,000). Earned recognition of my performance from Account Operations Manager.• Awarded for Customer Satisfaction score increase: achieved historical high of 94% on 3-month rolling average vs. corporate average at 82%• Gained 25% profit growth in 7 months• Awarded for #1 business growth out of 36 branches Show less Second largest branch in 5-state region – Annual Sales of $3M – 7 reporting employeesResponsibilities: Customer Service Experience, Employee Training/Development and Retention, Account Growth and Acquisition, Accounts Receivable, Vehicle Maintenance, Product Sales. Specific Challenges: Employee Retention and Development, Customer Experience.• Increased retention/development through designated one-on-one weekly training. Promoted one employee. • #1 Product Salesman out of 20 employees for entire business quarter. • Improved Customer Service to a historical high of 93% when the corporation average was 82%. • Closed 2 new corporate accounts through marketing; one of which was the highest grossing account in Wyoming with $25,000 spent in the first 90 days of acquisition. Show less

  • Branch Manager

    Jun 2013 - Nov 2013

  • Assistant Manager

    Feb 2012 - May 2013

  • Management Assistant

    Jan 2012 - Jan 2012

  • Management Trainee

    Feb 2011 - Dec 2011
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  Enterprise mobility

  Nov 2013 - Oct 2021

  Annual Sales $30M, 5 branches, 50 reporting employees, $36M in assetsResponsibilities: Customer Service Experience, Employee Training/Development and Retention, Account Growth and Acquisition, Profitability, Accounts Receivable, Vehicle Maintenance, Product Sales.Specific Challenges: Employee Development/Retention, Business Growth, and Product Efficiency• Focused specifically on 3 areas of Retention: hiring right candidates, training and development of Branch Managers, and providing consistent accountability for performance. Result was an increase of retention from 30% to 60% in 6 months.• Provided clearly defined roadmap to promotions for employees leading to most promotions to date for Area. • Managed as product owner including competitive positioning, revenue forecasting, inventory availability/maintenance, and strategic marketing. Increased revenue by $2M in 6 months.• Increased customer satisfaction from 79% to 90% in 5 months through soliciting customer feedback and predicting needs in the business cycle. Company average is 84%. Show less Annual Sales of $5M, 8 branches South Dakota/Nebraska, 25 reporting employees, $11M in assets Specific Challenges: Employee Development/Retention, Business Growth, Product Efficiency, and Profitability• Focused specifically on 3 areas of Retention: Hiring right candidates, training and development of Branch Managers, and providing consistent accountability for performance. Result was an increase of retention from 30% to 70%• Managed as product owner including competitive positioning, revenue forecasting, inventory availability, maintenance, and training. • Increased total revenue by $5M dollars over 4 years averaging 15% improvement yearly: company average was at 5%• Won 2017 Balance Analysis Challenge by beating 5 other Area Managers with increased profits, business growth, reduced business expenses, increased customer satisfaction, while maintaining employee retention.• Improved Area Manager ranking from 148 to 16th out of 153 through improved employee development/retention, and increased customer satisfaction. Show less Annual Revenue of $1.9M, 2 branches, 12 reporting employees, $3.25M in assets Responsibilities: Customer Service Experience, Employee Training/Development and Retention, Account Growth and Acquisition, Profitability, Accounts Receivable, Vehicle Maintenance, Product Sales.Specific Challenges: Employee Development/Retention, Product Efficiency, Profitability.• Focused on both personal, and professional development: Professionally by setting expectations, giving both immediate and structured feedback, then consistently measuring performance. Interviewed employees about personal life identifying motivating factors and goals. Results: 100% retention throughout held position. • Created a pipeline of new talent from meeting with Providence University Great Falls Business professors: attended business roundtable with local employers.• Increased Customer Satisfaction from low of 72% to historical high of 93% while corporate average was 83%. Changed interaction with employees to be more customer centered by relationship building. Increased product accuracy for customer delivery. Improved product availability by reducing out of service units, and logistics of in-fleeting new cars.• Increased growth of business by 40% through strategic marketing, Examples include signed sole-provider agreements with 3 local body shops. Signed Fixed-Based Operator at Great Falls Airport to preferred-provider agreement. • Awarded 5 out of 7 awards given to Branch Management in Region: Highest Profitability improvement, Customer Service Improvement, Business Growth Home City/Airport, and Highest Branch Sales performance. Resulted in promotion to Area Manager. Show less

  • Area Manager

    Aug 2019 - Oct 2021

  • Area Manager

    Apr 2015 - Jul 2019

  • Multi-Market Manager

    Nov 2013 - Mar 2015
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  Enterprise fleet management

  Nov 2021 - Apr 2023

  Account executive

  Territory Managed Montana/WyomingResponsibilities: Lead Generation - Book & Led Presentations - Conduct Operational Asset Analysis and Capital Funding Strategies - Produce Quotes/Invoices - Draft Contract Agreements - Obtain Credit References – Risk Assessment – ROI or ROA Assessment - Networking Events - Collaborate with Logistics, AME, Local Dealerships, and Finance teams to guide customer success - Remote Sales- Executive Leadership Presenting

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  Everhouse

  Apr 2023 - now

  Account director