Experience

• 

  Enne.bi kryolan city

  Apr 2008 - Dec 2011

  Store manager

  Shop B2C & B2B for professional cosmetics, haircare and Spa- Buy & sell - Customer Service- Budget/business plan/stock- Marketing and communication - Visual- Make up and Styling service for shootings & video- Commercial exhibitions coordinator - E-commerce

• 

  Pazzesque

  Feb 2012 - Dec 2017

  Shop owner

  Shop B2C & B2B for professional cosmetics and accessories- Buy & sell - Customer Service- Budget/business plan/stock- Marketing and communication - Visual- Make up and Styling service for shootings & video- Commercial exhibitions coordinator - E-commerce

• 

  Artswiss group

  Jun 2018 - Oct 2018

  Entertainment team leader @ futura village itaca nausicaa

  - Coordinamento equipe internazionale- Programma di intrattenimento- Relazioni con gli ospiti - Cooperazione con altri dipartimenti Hotel (f&b, reception, etc)- Gestione budget/magazzino/ordini

• 

  4fun entertainment

  Apr 2019 - Oct 2019

  Animation team leader

  - International team coordination- Entertainment program- Guests relations- Cooperation with other's Hotel departments (f&b, reception etc)- Budget/stock control

• 

  Cpm international

  Jan 2020 - Nov 2020

  - Processing questions and problems from users through a ticketing system - Identify, investigate and troubleshoot customer's issues showing excellent knowledge of platform and tools- Encouraging user loyalty by providing an outstanding service trough messaging and calling- Maintain high levels of productivity and quality standards following set guidelines

  • Dyson Customer Service & Sales Agent

    Jul 2020 - Nov 2020

  • Airbnb Customer Experience Specialist

    Jan 2020 - Jul 2020
• 

  Amazon

  Nov 2020 - now

  Investigation specialist - subject matter expert