Experience

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  Telecheck

  Aug 1992 - Apr 1995

  Sr. hardware services engineer
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  Integrated trade systems

  Apr 1995 - Sept 2000

  It manager
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  Sbm offshore

  Sept 2000 - now

  Internal move to Group Security, Control and Process team. Challenged to lead the introduction of the new ITIL processes in the organization. I will be responsible to manage the current Change Management process and mature Knowledge and Problem management within SBM. Took position in SBM Schiedam office to be a Service Desk Discipline Manager. Duties include team management, incident and service management, and IT Projects. I also have a role in leading Group Service Desk meetings. Responsible for IT and Service Desk operations in the Houston office from 2000-2014. Started Disaster Recovery program in Houston office in 2002. Part of transition team to roll out HEAT in SBM in 2012.

  • Group ITIL Process Specialist

    Sept 2019 - now

  • Service Desk Discipline Manager

    Jul 2014 - now

  • IT Service Desk Manager

    Sept 2000 - Jul 2014