Experience

• 

  Tufts health plan

  Sept 1998 - Jan 2022

  • Successfully achieved or exceeded retention goals for an extremely large book of business: over 600 small- and large-group clients.• Preserved and strengthened multiple, large, tier I brokerage relationships.• Educated brokers, employers, and employees in plan administration via on-site presentations, webinars, and written communications. • Part of a newly created team of elite customer relations representatives focused on educating decision makers and increasing new membership. Answered inquiries from prospective members, employers, brokers, sales and service account managers, and account executives.• Provided support to the sales team by resolving and processing member claims and answering benefit questions and policies. • Effectively interacted with members and providers via telephone and in writing regarding inquiries on plan benefits, eligibility, and member and provider issues.• Educated members and providers on health plan initiatives via telephone conversations and email.• Improved member and provider experience by promptly responding to inquiries and resolving issues in a timely fashion.

  • Account Manager

    Nov 2000 - Jan 2022

  • Prospective Member Specialist

    Oct 1999 - Nov 2000

  • Customer Service Representative

    Sept 1998 - Oct 1999
• 

  Point32health

  Jan 2023 - Oct 2024

  *Renewed over 600 small group plans. Brought in new small group business employer accounts. *Recognized in 2024 for best team retention (MA Small Group) in 2023 surpassing all other group segments results. *Established trusting relationships with employer groups and brokers.*Successfully collaborated with inter departments such as underwriting, enrollment, and operational team for renewal and new business implementation. * Responsible for renewing direct accounts* Renewed Medicare Enhance products* Sold Medicare Enhance products to qualified employer groups.* Troubleshoot employer and broker issues

  • Sales and Account Executive

    Sept 2023 - Oct 2024

  • Renewal Specialist

    Jan 2023 - Sept 2024