Sharifatunnisa Jyoti

Experience

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  Walinewaz Khan College

  Apr 2017 - Sept 2017

  Guest Lecturer

  • Preparing lecture to deliver• Taking exam • Preparing result

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  Danish Refugee Council / Dansk Flygtningehjælp

  Jan 2018 - Aug 2018

  Site Management Officer

  • Develop and maintain a coherent site management strategy • Promote and facilitate accountability toward camp populations • Ensure regular site needs by conducting different assessments and gap analysis

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  Josh Talks

  Sept 2020 - Dec 2020

  Strategy and growth intern
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  Sitel Group

  Jun 2022 - Oct 2022

  Customer Service Advisor

  • Resolution Specialist in Sitel’s biggest project Airbnb CX• Mediating between users to come up with a solution • Helping users to get rid of their doubts and confusion regarding the platform

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  Auto Europe Car Rental

  Feb 2023 - Mar 2023

  Customer Service Ambassador
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  Foundever

  Aug 2023 - Apr 2024

  Advisor English
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  BNP Paribas

  May 2024 - now

  Banking and Financial Operations Officer

  • Manage client/market transactions meticulously, ensuring proper settlement.• Develop expertise in client/market specifics, internal processes, and tools.• Maintain updated databases and procedures for client/market specifics.• Execute tasks per internal procedures and market regulations.• Communicate effectively with clients/market counterparts, providing support.• Support Department operations within BNP Paribas guidelines.• Report or escalate sensitive situations to management promptly. Show less