Régis Carvalho

Experience

• 

  Comercial Aja

  Sept 2005 - Aug 2006

  IT Analyst
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  Altitude Software

  Sept 2006 - Dec 2018

  - Oversaw local and remote deployment teams, managing all deployments across the LATAM region.- Led planning activities, service execution stages, logistics management, and budget/expense control.- Organized and allocated human and material resources according to the requirements of each client/project.- Managed, prospected, and prepared projects for clients, identifying needs, mapping requirements, managing risks, and developing contingency plans for successful project outcomes.- Led multidisciplinary teams, defining responsibilities, expectations, and individual goals, promoting integration and internal information flow among team members.- Directly reported to the Executive Director based in Europe. Show less - Led project management efforts, including planning, scope development, scheduling, resource allocation, activity implementation, and team management to achieve set objectives.- Experienced in managing and preparing client projects by identifying needs, mapping requirements, managing risks, and developing contingency plans to ensure business success.- Led multidisciplinary teams by defining responsibilities, setting expectations and individual goals, and enhancing internal communication and information flow.- Participated in large Proof of Concepts (POCs) to assist in selling tools to customers, collaborating closely with the commercial team. Show less

  • Service Delivery Manager

    May 2016 - Dec 2018

  • Project Manager

    Apr 2011 - Apr 2016

  • Development Leader

    Aug 2008 - Mar 2011

  • IT Analyst

    Sept 2006 - Jul 2008
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  Interaxa

  Jan 2019 - May 2019

  Project Manager

  - Managed projects for both Cloud-Based and On-Premises tools, overseeing planning, scheduling, and team management to meet project objectives effectively.- Experience with Software as a Service (SaaS) products, particularly those designed for AWS environments.

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  Afiniti

  Jun 2019 - Mar 2020

  Project Manager

  - Managed customer expectations, both internal and external, during the implementation of an artificial intelligence product for Contact Centers.- Performed continuous monitoring of project progress, risk identification and assessment, dependency management, and proactive adjustment of plans as necessary.- Led remote teams based in Pakistan and the USA for successful project implementation.- Expertise in architectural design, firewall rules, virtualization, and other technical domains.- Effectively communicated project status, issues, risks, and achievements to stakeholders, including senior management, product teams, and external partners.- Collaborated with development teams to resolve production support issues, identifying root causes, implementing fixes, and introducing enhancements to prevent future occurrences. Show less

• 

  KHOMP

  Mar 2020 - Nov 2021

  Project Implementation Manager

  - Managed global implementation team for voice solutions worldwide.- Developed team members through regular one-on-one sessions and constructive feedback- Led crisis management (War Room) initiatives for clients with critical missions, implementing action plans to resolve issues promptly.- Established and maintained close relationships with key strategic clients.- Provided technical expertise to support sales, optimizing client resources and advising on best available solutions.

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  RDI SOFTWARE

  Jul 2023 - now

  - Monitoring and developing software development team through regular one-on-one sessions, Personal Development Initiatives (PDI), and constructive feedback sessions.- Responsible for executive presentations to stakeholders showcasing the latest achievements, gathering feedback and insights, and ensuring alignment on future project deliveries.- Contribution to defining objectives (OKRs) and key metrics for products and squads, ensuring alignment with organizational goals and driving accountability.- Establishing and maintaining strong and trusting relationships with clients.- Ceremonies facilitation that are part of the methodology adopted by the squad (Plannings, Refinements, Retrospectives, etc.) Show less

  • Service Delivery Manager

    Dec 2021 - now

  • LATAM Project Manager

    Jul 2023 - now