Daria Marchenko

Experience

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  Bar "Kings and Cabbage"

  Jan 2014 - Jan 2016

  Event Manager

  I played a key role in turning a local poet party into a weekly open mic event.Key Achievements:• Came up with different themes for each show, making each event unique.• Led the bar team to make a comfortable and happy experience for an audience.• Increased bar daily revenue by 120% since started managing events.

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  Freelance (Self employed)

  Jan 2016 - Jan 2017

  Computer Repair Specialist

  I efficiently created a pleasant customer experience and resolved various computer issues. My contributions led to satisfied customers and a seamless operation, promoting positive experiences.Key Achievements:1. I successfully dealt with any type of customer and fixed various computer and laptop issues, I fixed at least 130 devices.2. Developed strong empathy skills in dealing with customers’ frustration.3. Became proficient in conflict regulations and resolving technical issues efficiently, and never lost a customer. Show less

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  True Positive Lab

  Jan 2017 - Jan 2020

  In charge of marketing, I played a big part in helping the IT startup grow into an IT company. I worked on partnerships and used effective marketing ideas that helped the business grow.Key Achievements:• Conducted comprehensive marketing research for product promotions.• I trained the CEO and the team in brand appearance, contributing to successful investment attraction, and leading the company's successful closure of deals with 2 new investors.• Created a variety of marketing materials, improving site conversion rates by 30%.• Held negotiations with partners and contractors on advertising issues. Show less I managed technical and customer support teams of advertising software in 700+ electronic shops.Key Achievements:• Supported 200+ chats, ensuring continuous software operation.• Trained the team for effective client interactions, and collaborated closely with the development team to enhance the product.• Managed customer concerns and technical issues, contributing to a 20% improvement in service quality. • I successfully dealt with any type of customer and fixed various issues, saving at least 10% of clients.• Developed strong empathy skills in dealing with customers’ frustration.• Became proficient in conflict regulations and resolving technical issues efficiently, and never lost a customer. Show less

  • Marketing Manager

    Jan 2018 - Jan 2020

  • Customer Service Manager

    Jan 2017 - Jan 2018
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  Freelance (Self employed)

  Jan 2020 - Jan 2022

  Marketing Specialist

  I've been actively helping small companies across the USA. Working closely with businesses, I offer personalized consulting and create complete marketing strategies that make a real difference in companies' growth.Key Achievements:• Significantly improved marketing analytics and strategy development for small companies like personal inventions; logistic companies; and sportswear brand.• Built marketing strategies for future advertising, creating detailed growth plans.