Jenn Smoot

Experience

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  Kroger

  Jun 1997 - Aug 2000

  Deli Dept./Cashier/Bagger
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  UPS

  Jan 2000 - Jan 2003

  Driver Helper
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  Vector Marketing

  Apr 2003 - Nov 2003

  Customer Service Representative

  ▪ Utilized telephone and direct guest assistance.▪ Handled sales of merchandise and carry-out orders to both guests and employees.▪ Set up interviews for potential sales representatives and assist in application process.▪ General clerical work including incoming/outgoing telephone calls, faxing and filing.

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  Destinys Catering & Banquets

  Feb 2004 - May 2008

  Catering Coordinator/Administrative Assistant

  ▪ Promptly employed from part-time Banquet Server to full-time Catering Coordinator.▪ General clerical and administrative duties including preparing professional proposals, estimates and invoices for clients.▪ Organize and contract events through telephone sales and implementing facility tours, meetings and tasting sessions.▪ Work closely with a variety of vendors such as rental companies, DJ services, florists, etc.▪ Met or exceeded sales quotas; averaging an increase in annual sales of about $1 million.▪ Continued education in the industry when recruited to attend annual Catersource Catering Conference in Las Vegas, NV in January of 2006. Show less

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  Dave & Buster's

  Feb 2007 - Apr 2007

  Front Desk/Power Station Attendant

  Customer service representative utilizing telephone and direct guest assistance.▪ Handled sales of merchandise and carry-out orders to both guests and employees.

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  Golden Rule Catering

  May 2008 - Dec 2013

  ▪ General clerical and administrative duties including preparing professional proposals, estimates and invoices for clients.▪ Organize and contract events through telephone sales, implementing consultations, site visits and tasting sessions.▪ Manage events including acting as liaison to client, off-premise facility managers and/or vendors; supervising the banquet and bartending staffs throughout the event.▪ Consistently develop strong, sustainable relationships with many clients▪ Work closely with a variety of vendors such as rental agencies, DJ services, florists, etc.▪ Served banquets for small, intimate events as well as large corporate events.▪ Filled in as part-time delivery driver for corporate lunches when necessary. Show less

  • Web Site Consultant / Part-Time Banquet Server

    Jul 2010 - Dec 2013

  • Office Manager/Administrative Assistant

    May 2008 - Jul 2010
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  Wilmington College

  Jul 2010 - Apr 2013

  Administrative Assistant

  ▪ Managed clerical duties such as creating student files, database creation, data entry, mailings, etc.▪ Established and maintained relationships with students, faculty and administrators at all campuses.▪ Created marketing flyers, brochures, schedules and calendars.▪ Assisted in maintenance of branch website updates when necessary.▪ Supported book store with gathering information, ordering and selling products to branch students.▪ Supported Enrollment Specialist with tracking and marketing projects.▪ Voted member of Staff Council, representing branch employees to college. Show less

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  Full Throttle Indoor Karting

  Apr 2013 - May 2015

  Group Sales Account Manager

  ▪ Generate and qualify corporate and group leads.▪ Establish and maintain relationships with current and potential clients.▪ Reserve and coordinate details of all events from booking to completion.▪ Create marketing flyers, brochures, schedules and calendars.▪ Develop and maintain customer relationship management (CRM) system for group sales.▪ Develop and grow group sales practices and group sales budget.▪ Participate in networking and trade show events to market and increase group and walk-in business.▪ Secretary for West Chester Liberty Chamber Alliance NEXT Young Professionals group. Show less

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  FusionStorm

  May 2015 - Oct 2018

  Acquired by Computacenter October 2018

  • PS Operations Senior Project Specialist

    Jan 2017 - Oct 2018

  • PS Operations ES Administrator

    May 2015 - Jan 2017
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  Computacenter US

  Oct 2018 - now

  Responsible for the management of Services Back Office team, in compliance with Computacenter’s systems, commercial policies, processes and defined service levels. Ensuring service quality, customer satisfaction and service efficiency and optimization of the business; effective and timely resolution ofescalations/disputes. Responsible for employee development and motivation:• Personnel responsibility for the employees in their area of responsibility; ensuring employee motivation and management, coaches and advises their team members.• Act as role model and create a trusting, productive and positive work environment.• Networking at management level, both internally and externally; professional and persuasive. Show less Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 15,000 people worldwide. In US we support some of the country’s best-known businesses with regional headquarters in both San Francisco & New York City and an Integration Center in Silicon Valley. www.computacenter.com/us Show less

  • US GSBO Team Manager of Contracts & Billing

    Apr 2022 - now

  • US GSBO Team Lead

    Apr 2020 - Apr 2022

  • PS Operations Senior Project Specialist

    Oct 2018 - Apr 2020