Michael Dillon , PMP, CSM

Experience

• 

  US Army

  Jul 2001 - Apr 2009

  Motor Transportation Operator

  During my 7.5 years of service, including 3 deployments, I performed a variety of duties that included mentoring new soldiers, leading a team of 6 , completing projects, and meeting mission critical deadlines.• Mentored and trained new and incoming personnel• Mitigated conflicts and worked to resolve issues within team• Accountable for million dollar government equipment and vehicles• Executed quick thinking and decision making methods

• 

  Virginia State Corporation Commission

  May 2013 - Aug 2013

  Summer Internship

  Completed an assortment of tasks that included implementing OS upgrades on users’ machines and providing customer service support and training.• Administered operating system upgrades from Win XP to Win 7, and hardware refreshes ofover 250+ computers• Created technical documents to streamline implementation of operating systems upgrade• Worked with help desk team to diagnose end users errors and come up with working

• 

  C3 Ford Motor Project Team (Independent Studies) Virginia Commonwealth University

  Aug 2013 - Dec 2013

  Assistant Project Manager

  - Managed $25,000 Ford Motor Company grant budget - Responsible for research, development and promotion of sustainable transportation in low-income communities- Organized and facilitated focus group meeting- Defined project goals, scope, and areas of interests for primary and secondary information gathering- Held weekly team meetings to ensure project team stayed on task and on-time with project deadlines

• 

  Freddie Mac

  May 2014 - now

  Organized and planned projects from inception phase through final closeout across SingleFamily, Finance, and Infrastructure divisions within Freddie Mac. To achieve successfullyimplementation required working closely with up to 32 application clients that utilize specificapplications. Developed and planned integrated test strategies across multiple workstreams Lead scrum team of 9+ core team members through an 8-month long project Managed project sponsors application portfolio $1.5M budget Defined project milestones and deliverables w/ stakeholders Managed multi-year projects that involved multi-phase implementation strategy Met performance goals to deliver project budget and schedule within corporate 5%variance goals Mitigated project risk and issues and communicated details to project stakeholders Provided project sponsor with $60K in project savings by recommending the applicationtesting automation Led multi-functional teams to implement production fixes for a $50M portfolio Show less

  • Senior Project Manager

    Nov 2019 - now

  • IT Project Manager Professional

    May 2014 - now
• 

  Capgemini

  Jul 2022 - now

  Engagement Manager 1

  As an Engagement Manager I am accountable for fostering client and delivery team relationships to ensure project success. As a global leader in IT consulting Capgemini supports many different industries, I take into consideration client needs and expectations and work with stakeholders to facilitate successful execution based on their specific needs. • Supervised successful client cutover from Remedy to ServiceNow CSM instance• Implemented ServiceNow Vulnerability Response module with 3 security management tool integrations • Develop strong working relationships with client and stakeholders• Accountable for delivery of client needs based on statement of work• Monitor and track project resource management needs• Proactive approach in identifying possible risks and issues that may require remediation/management escalation• Shared recommendations and knowledge related to ServiceNow end user experiences• Responsible for mitigating delivery team impediments and obstacles• Create and develop Jira user stories and requirements• Provides guidance as subject matter expert on program/project management and agile best practices• Managed financial forecast, resource management, and budgets for multi-million-dollar projects• Reviewed and updated complex project schedule Show less