Zeshaan Nawaz

Experience

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  UBM plc

  Oct 2014 - Dec 2014

  Systems Administrator

  Intern at UBM plc acting as the Systems Administrator and supporting the intranet

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  JacTravel

  Jan 2015 - Apr 2016

  Support Technician

  Established in 1975, JacTravel is one of the world’s leading suppliers of hotel accommodation for the global travel industry and provider of specialist inbound travel services to the UK and Ireland. A multiple award winning business-to-business specialist, JacTravel operates a number of distinct but complementary divisions:* Global wholesale accommodation solution available through a simple API connection* Worldwide travel agent booking website through Totalstay* Specialist inbound group travel services to the UK, Ireland and key European destinationsAfter six months of working in the role, I became the single and only point of contact in the UK for dealing with client technical queries and issues in the EMEA region, as well as API integrations and testing. Other roles and responsibilities as part of the job included, but wasn't limited to:• Assist with the monitoring and maintenance of the back-end infrastructure of an online 24/7 business environment• Participate in the support response to out-of-hours system issues• Assist with technical support for clients developing into and using the: Channel Manager Interface Hotel API Interface Pegasus Gateway Interface• Assist with UAT & QA testing of system changes • Assist in the planning, testing and execution of: Software development Application deployment Hardware deployments and maintenance• Document systems and processes in order to contribute to a departmental knowledge Show less

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  SeeLogic Ltd

  May 2016 - Jul 2016

  Developer & Technical Support Executive

  • Assist the development team with project change requests made via ASP.NET, C# in Visual Studio• Configure and test software packages and perform additional technical development work as required to satisfy design requirements• Assist the support manager in troubleshooting and fixing technical CRM issues encountered by customers and communicating solutions.• Ensuring all tickets are logged and responded and SLAs are met• Carry out internal IT projects/duties as required Assist the sales team in configuring software ready for product demos Show less

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  Imimobile

  Oct 2016 - Aug 2021

  Technical Support Specialist

  • Operating as the Technical Lead (Specialist) and SME for the payment’s product.• Taking part in product ownership and recommending product enhancement whilst also setting out a product roadmap.• Help and improve client’s code related issues for merchants’ websites and APIs, whilst simultaneously creating my own mobile website solution which can be written in: HTML, JavaScript, AJAX, JQuery, PHP, XML or JSON. • Setting up EC2 instances (centos, ubuntu) and configuring Route 53 management in AWS• Configure and maintain housekeeping of Linux NGINX & IIS web-servers, including but not limited to server updates and certificate upgrades.• Monitor web traffic and infrastructure for the application using APM tools such as New Relic.• Deal with tickets and issues escalated by the L1 and Operations team, some include dealing with the major MNOs: Vodafone, EE, Three & O2.• Setting up payment gateways and ensuring successful technical integration with the merchants billing site.• Writing complex SQL scripts for issue investigation or creating reports using either: MSSQL, MySQL or Mongo DB.• Analyse network packet traces using either tcpdump or wireshark• Assist the development and QA team with product and software testing, recreating or replicating bugs and issues.• Taking part in an on-call weekly rota for any out of hours issues that arise, ensuring efficient monitoring is in place for the L1 and Operations team.• Raise any change requests, bugs or issues with the application within JIRA.• Attend CAB meetings for any change requests that would need to be carried out.• Collaborate with Account Managers & Compliance on future product scope. Show less

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  Cisco

  Aug 2021 - now

  Technical Consulting Engineer