SAMILA UWIMBABAZI

Experience

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  University of Rwanda

  May 2020 - Jun 2020

  Finance Intern

  Duties included:-Assisted in recording and documenting financial transactions, including payments received from various sources.-Entered and updated financial data in relevant databases or accounting systems.-Checked and organized supporting documents related to taxes paid by different UR campuses.-Managed and maintained the filing system for various financial documents to ensure easy retrieval and organization.-Recorded and processed requests for financial transactions, such as invoices and transfers.-Assisted in the preparation of financial statements, including income statements, balance sheets, and cash flow statements.-Actively learned and improved skills related to finance, accounting, and other relevant areas through practical exposure and guidance from the finance team. Show less

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  BPR Bank Rwanda Plc

  Nov 2021 - Dec 2023

  Contact Center Agent

  Duties included:-Responded to inbound customer inquiries, providing appropriate answers and solutions.-Solved customer problems, issued tickets, and forwarded complaints to the appropriate department.-Followed up on client pending tickets, ensuring they were solved and closed within the resolution timeframe.-Maintained high standards of customer service, fostering customer confidence, satisfaction, and loyalty.-Supported other departments by communicating changes in bank products, network issues, and new products.-Kept full records of customer calls received, complaint descriptions, solutions provided, and informed customers about complaint resolutions. Show less

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  NCBA Rwanda

  Jan 2024 - now

  Internal Audit Officer

  Duties and responsibilities include:-Prepare work papers in accordance with audit standards, ensuring proper identification, development, and documentation of audit issues and recommendations.-Draft suitable draft reports on the areas audited, reporting on key control weaknesses, non-compliance with procedures and regulatory requirements, and management policies.-Conduct analytical procedures to identify and assess risks of material misstatement.-Perform test of controls and substantive procedures to obtain sufficient and appropriate audit evidence.-Evaluate the results of audit procedures and drew conclusions on the financial statements.-Communicate audit findings and recommendations to management and other stakeholders.-Participate in the development and execution of the audit plan.-Maintain audit working papers in accordance with professional standards.-Staying up-to-date on relevant accounting and auditing standards. Show less