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Chassity Baker

Chassity Baker

Teleresearch, Transcriptionist, Supervisor

Followers of Chassity Baker259 followers
location of Chassity BakerKirksville, Missouri, United States

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  • Timeline

  • About me

    PPL- Enrollment Manager focusing on streamlining processes to assist both employees and clients.

  • Education

    • Knox County RI High Schools

      1990 - 1999

      Activities and Societies: National Honor Society, Varsity Cheerleading, Dance Squad, Student Council, Renaissance, Baseball & Football Statistician

    • Buena Vista University

      2007 - 2008
      Bachelor of Science (BS) Criminal Justice and Corrections

    • Columbia College, Columbia University

      2020 - 2020
      Bachelors Criminal Justice Administration

      Activities and Societies: Alpha Sigma Lambda

    • Truman State University

      2006 - 2007
      Bachelor of Science (BS) Criminal Justice and Corrections

    • Moberly Area Community College

      2003 - 2006
      Associate of Arts (AA) Women's Studies

      Activities and Societies: Phi Theta Kappa, volunteer and work study at Victim Support Services, Inc.

  • Experience

    • Maritz Research

      Jan 2001 - Jan 2009
      Teleresearch, Transcriptionist, Supervisor

      -Supervised call center interviewers to achieve goals set by company policy and client requirements, -Monitored interviewers for quality and training purposes and assisted them with the quality of their calls, -Set up job folders for projects, organized paperwork, and closed out projects at the end of the month, -Assisted interviewers with scheduling.

    • Farr, Hickman & Slavin

      Apr 2008 - Jun 2015
      Office Manager

      Scheduling, Answering phones, Accounts Receivable/Payable, Typing, Legal Secretary duties, client billing, handle the files for the city prosecutor, communicate with opposing counsel for documentation.

    • Northeast Missouri Health Council

      Jan 2016 - Nov 2016
      Patient Services Associate

      Front desk at a busy dental clinic. Check in/our patients, take payments, handle phone calls, scheduling, checking insurance, handling prior authorization with Medicaid, assisting with dental student rotation schedule, filing.

    • Mayberry Law Office

      Feb 2017 - Dec 2017
      Legal Secretary

      Primarily legal aid and secretarial work. Also property management for rentals and personal assistant job duties.

    • Public Partnerships | PPL

      Dec 2017 - now

      Managing Program Supervisors and ensure quality of services for families in Self-Direction. “Helping to make self-directed services easier to transform lives” by assisting families with enrollment process. Processing to enroll new employees for self-directed services. Creating and maintaining reports for Program Management. Running reports for daily production. Training new employees on processing. Responding to client escalations to ensure accuracy.

      • Enrollment Manager

        Feb 2024 - now

      • Supervisor, Self Direction Support Team

        Nov 2021 - Feb 2024

      • Enrollment Specialist

        Apr 2021 - Nov 2021

      • Enrollment Coordinator

        Feb 2020 - Apr 2021

      • MO Program Operations Assistant

        Dec 2017 - Feb 2020

  • Licenses & Certifications

  • Volunteer Experience

    • participant

      Issued by Dressember on Dec 2014
      DressemberAssociated with Chassity Baker

    • Social Media Volunteer

      Issued by Hamilton Street Baptist Church on Sept 2017
      Hamilton Street Baptist ChurchAssociated with Chassity Baker

    • President

      Issued by Adair Swim Association on Nov 2025
      Adair Swim AssociationAssociated with Chassity Baker

    • Member Coordinator/ Secretary

      Issued by Adair Swim Association on Aug 2023
      Adair Swim AssociationAssociated with Chassity Baker