Rakesh Prasad Bhatt

Experience

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  Videocon D2H ( Bharat Business Channel Limited )- Mumbai

  May 2009 - Apr 2011

  Customer Service Specialist

  Answered, in person or on the phone, enquiries from customers and investigate complaints regarding the establishment's goods, services and policies.Taken customer orders for goods or services; promoted goods or services; responded to enquiries and emergencies; investigated complaints and update accounts.Other duties - arrange for refunds, exchange and credit for returned merchandise; receive account payments; and receive credit and employment applications.

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  Novotel Phuket Resort

  Dec 2012 - May 2013

  Internship Trainee

  • Responsible for preparing classic and contemporary cocktails in the dispense bar• Responsible for Handling tea and coffee at Coffee Shop• Responsible for setting up display for cocktails promotions • Worked in a team with restaurant staff to fulfill the Guests needs and made an unforgettable moments for them

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  Trident Hotels

  Jul 2014 - Feb 2017

  Food And Beverage Assistant

  • Served food and beverage in the Bar Lounge, O22 all day dining restaurant • Responsible for delivering checks and collecting payments • Responsible for arranging table settings and maintaining tables clean and tidy• Familiar with all the menu items(Food & Beverage)and offered recommendations to meet Guests expectations • Provided impeccable service to ensure guests satisfaction

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  P&O Cruises

  Feb 2017 - Nov 2017

  Bartender

  • Responsible for taking and serving food and drinks orders and up-sell additional products • Responsible for bar transactions and prepare daily bar sales reports• Maintained the bar inventory on a daily basis• Responsible for stocking of all kind of beverages including fresh fruits and herbs• Followed all relevant health department rules/regulations and all customer service guidelines

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  Bhatt Restaurant

  Dec 2017 - Jun 2019

  Restaurant Manager

  • Maintained and demonstrated expert knowledge of upcoming events, products and promotions • Ensured profitability of the restaurant operations by achieving financial and performance goals• Supervised the shift operation, including all employee and guest related functions

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  Dante Club Hall

  Dec 2019 - May 2020

  Food And Beverage Assistant

  • Performed exceptional service by delivery of all food & beverage services, from the point of guest seating to dining experience completion• Ensured operation health and safety regulations were adhered at all times• Delivered the key service standard for the Dante Club, demonstrating warmth in hospitality• Controlled inventory, monitor revenues and training new staff• Described and advised on wine and spirit collection

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  Landmark Village(S&R Group)

  Jan 2020 - May 2020

  Dining Room Attendant

  • Responsible to take meal orders of the Landmark residents on call and send the orders to the Kitchen department.• Consistently offered professional, engaging and friendly service to residents• Worked as a dynamic team member with a focus on collaboration• Demonstrated initiative and was accountable for completion of daily assigned tasks• Handled all cash transactions and sales• Achieved the great knowledge of all menu items, contents and preparation methods

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  Landmark Village

  May 2020 - Apr 2021

  Management Trainee

  • Provided exceptional customer service to all residents, making their stay as comfortable and accommodating as possible while achieving team and company goals• Planned , organized , directed , controlled and evaluated daily shift operation• Managed and motivated team to deliver top-notch service to ensure guests receive the best experience• Participated in training and guidance of employees• Managed opening and closing procedures, including cash-outs and daily sales reporting• Followed Smart Serve and company policies Show less

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  Tobermory Princess Hotel

  May 2021 - Apr 2024

  •Steering the overall operations of the restaurant with a focus on strategic planning, organization, and evaluation to ensure optimal performance.•Crafting and implementing effective operational procedures, defining a comprehensive range of services to enhance customer experience.•Spearheading recruitment initiatives, overseeing staff training, scheduling, and monitoring performance to foster a high-performing team.•Managing inventory, closely monitoring revenues, and proactively implementing procedural and pricing adjustments for sustained profitability.•Addressing customer concerns promptly to uphold service standards and ensuring rigorous compliance with health and safety regulations.•Successfully negotiating agreements with suppliers for food and supplies, optimizing cost-efficiency.•Establishing and negotiating arrangements with clients for catering services and facility usage for banquets or receptions, ensuring customer satisfaction and business growth. Show less • Assist the hotel manager to complete all activities related to the operations of a hotel, ensuring the establishment works as smoothly as possible• Develop, implement and evaluate policies and procedures for the operation of the department or establishment• Participate in the development of pricing and promotional strategies• Plan, organize, direct, control and evaluate the operations of a restaurant, bar, cafeteria or other food or beverage service• Determine type of services to be offered and implement operational procedures• Recruit staff and oversee staff training• Set staff work schedules and monitor staff performance• Control inventory, monitor revenues and modify procedures and prices• Resolve customer complaints and ensure health and safety regulations are followed• Negotiate arrangements with suppliers for food and other supplies• Negotiate arrangements with clients for catering or use of facilities for banquets or receptions. Show less

  • Restaurant Manager

    Jan 2024 - Apr 2024

  • Assistant Manager

    May 2021 - Jan 2024