Sumant Pangotra

Experience

• 

  Manhattan Associates

  Jul 2018 - now

  • Designed and deployed scalable systems and tools, enhancing operational efficiency and reducing time to manage customer environments by 70%.• Built a GenAI powered chat-bot that automates troubleshooting, performs tasks and generates insights for cloud operations team to manage customer environments as a chat experience• Architected and developed a user-friendly portal for managing automated application upgrades across 700+ customer environments using Python, Angular, and Kubernetes.• Engineered an Outage Handling System integrated with Generative AI models to expedite issue resolution, using Node.js, Angular, and Google Cloud Platform.• Developed automated deep dive tools integrated with Gen AI for issue identification and resolution.• Created Backend REST APIs using Python, Node.js, and Golang. Show less • Leveraged Google Cloud Platform (GCP) for cloud solution development and deployed complex Spring Boot microservices using Google Kubernetes Engine (GKE).• Configured and monitored network security measures, including firewalls and intrusion detection systems.• Utilised services like Cloud SQL, BigQuery, Datastore, IAM, Cloud Functions, and Pub/Sub.• Developed monitoring and alerting systems using Prometheus, Alertmanager, Grafana, and Google Cloud Monitoring.• Created business metric dashboards using BigQuery and Looker Studio, with data pre-processing in Python.• Managed Elasticsearch clusters and resolved related issues. Show less • Deployed and managed infrastructure on AWS.• Created automation tools and scripts using Python.• Developed an automated Blue-Green deployment strategy for infrastructure upgrades.• Implemented alerting and monitoring strategies using AWS CloudWatch.• Conducted thorough incident post-mortems and implemented improvements.• Set up and maintained logging infrastructure using Elasticsearch, Fluentd, and Kibana.• Troubleshooted Elasticsearch and RabbitMQ issues.• Maintained IT policy and procedure documentation.• Managed NGINX configurations. Show less

  • Senior Software Engineer DevOps

    Apr 2024 - now

  • Senior Cloud System Engineer

    Feb 2022 - Mar 2024

  • Cloud System Engineer

    Jul 2018 - Feb 2022