Kelli Jennings

Experience

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  New Mexico State University

  Sept 2012 - May 2015

  College of Arts & Sciences; Development Officer Assistant

  • Classify funds and donations• Organize and coordinate events• Responsible for donation stewardship • Data entry of confidential information • Monitor and maintain LinkedIn

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  Outback Steakhouse

  Jan 2013 - May 2015

  Server
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  Olam International Limited

  Jun 2014 - Aug 2014

  Human Resource Intern

  • Operational understanding of all jobs within production plant• Generate more than 300 plant-training procedures and policies for all clerical and production jobs• Establish a records system for training documents• Implement a training schedule for production plant

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  Hilton Worldwide

  May 2015 - Dec 2015

  Liberty Tavern Server
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  Malleret Designs

  Aug 2015 - Nov 2015

  Social Media and Marketing Coordinator

  • Designed and launched business blog to promote and market high-end floral design and provide wedding inspiration• Monitor social media profiles, views and feedback; maintained and increased following on Facebook and Instagram• Schedule consults and build rapport with clients

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  Wyatt Brand

  Oct 2015 - Dec 2015

  Public Relations Intern

  • Compile assignment specific local, regional, and national media lists with an average of 300 recipients; post calendar listings for approx. 150 leads• Consult on social media presence and create targeted Facebook posts for the Miro Quartet• Create press releases for local theater company• Conduct research to pitch marketing and PR strategy to expand a local business, Presented to the client as a potential marketing approach

• 

  Little Barrel and Brown

  Jul 2016 - Oct 2017

  Manager

  • Manage staff; 15 employees• Schedule shifts, assign work, and support staff with any operations• Manage and monitor product quality, service standards and customer satisfaction trends, evaluate and address issues and make improvements accordingly• Implemented marketing and up-selling techniques to maximize revenue• Design event specific menus• Interview potential new hires and train employees

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  RetailMeNot, Inc.

  May 2017 - Aug 2019

  • Negotiate solutions for customer escalations on external sites – BBB and others (E.g. Consumer Affairs, Trust Pilot, etc).• Work cross-departmentally to troubleshoot user issues, identify system bugs, identify internal tooling requests and provide insight to customer care processes• Research and analyze market trends to influence internal departments to further the development of brand trust through user education and strategic marketing• Report monthly on all RetailMeNot and RxSaver customer inquiries through social media, app stores, and third party review sites• Train new hires on best practices and update training documentation• Interview potential new team members and assess team fit Show less • Provided technical and product support for RetailMeNot, RetailMeNot Everyday, and RxSaver users via email, phone, and live chat support• Partner with engineering to develop features, identify tooling gaps and opportunities• Collaborated with internal departments to implement new customer solutions to streamline business practices and improve overall performance• Analyzed content and provided insight into live chat and app support customer inquiries• Monitored and responded to offer comments, RetailMeNot and RxSaver social media, and RetailMeNot, RxSaver, and Genie iOS and Android app reviews Show less

  • Customer Support Associate

    Mar 2019 - Aug 2019

  • Customer Support Coordinator

    May 2017 - Mar 2019
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  NetSuite

  Sept 2019 - now

  • Senior Product Manager

    Sept 2024 - now

  • Technical Product Manager

    Sept 2019 - Sept 2024