Chiara Taylor

Experience

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  NatWest

  Sept 1989 - Aug 1996

  Responsible for the training and development of NatWest Retail staff across multiple retail areas, in all elements of customer service and product sales, to achieve and exceed business targets. I was the first point of contact for customers, Having proactive conversations, understanding their needs and helping them with their banking requirements. Undertook a number of clerical duties which gave me a deep understanding of banking.

  • Service and Sales Coach - Natwest North Retail. General Insurance Manager - NW Insurance Services

    Sept 1993 - Aug 1996

  • Customer Service Ambassador

    Sept 1989 - Sept 1993
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  NatWest

  Mar 1997 - Aug 2016

  Responsible for the day to day operations and strategic management of multiple retail branches. Created a culture where excellent customer service was provided at every interaction. Set clear goals, nurtured a team bond and led by example. Ensured regulatory compliance and effectively managed operational risk. Responsible for the delivery of a number of projects with Natwest retail. An example of one such project was the leadership a team of 24 learning and development coordinators to deliver a challenging training programme of 24,000 hours across NatWest North Retail, within budget. The training programme was to designed to train all Natwest Retail Staff in readiness for the migration of NatWest branches from their existing computer system onto the the Royal Bank of Scotland Platform.

  • Senior Retail Bank Manager

    Jan 2000 - Aug 2016

  • Project Delivery Manager

    Mar 1997 - Jan 2000
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  Salford City Council

  Sept 2009 - Jul 2018

  Teaching Professional

  Encouraged children to interact and work cooperatively with others. Promoted independence and employed strategies to recognise and reward achievement. Planned and undertook structured teaching programmes to support pupils in the achievement of learning goals. Monitored and evaluated performance through observation, and adapted teaching strategies according to individual's responses and needs.

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  ST.JAMES'S SAFE DEPOSIT COMPANY LIMITED

  Sept 2016 - Jul 2021

  Customer Service Operations Manager

  Established in 1912, St James' is a purpose built underground vault and is the oldest safe deposit company in the North of England. Created a professional environment for my teams to thrive to solve problems and increase customer satisfaction, which led to year on year increased sales. Provided training on the handling of sensitive customer service issues and the resolution of customer concerns. Incentivised customer loyalty resulted in high level customer retention with minimal attrition to competitors. Responsible for Anti Money Laundering compliance and reporting, health and safety, and facilities management, ensuring compliance with all applicable laws and regulations. Responsible for day to day operations and risk management within these unique vaults. Show less

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  EXPLORE TRAINING & DEVELOPMENT LTD

  Jul 2021 - now

  Commercial Manager