Andrew Lutz

Experience

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  Bumper-to-Bumper Auto Detail

  May 1989 - Aug 1992

  Entrepreneur

  Established, built and sold successful Auto Detailing business focused on meticulous care and conditioning of luxury automobiles. Self started and managed while attending college.

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  Vanguard

  Oct 1993 - Mar 2012

  Managed operational improvement projects, service level execution and relationship with on-site Facilities Management company (Linc/ABM) and on-site Hospitality & Food Services company (Sodexo) for Vanguard's AZ campus (approximately 500,000 sq ft of office space with over 2000 employees). Managed execution of space planning, furniture and facilities services. Managed execution of corporate sustainability programs, employee & occupant safety programs and various capital improvement projects.Aligned local processes with corporate best practices and established specialized services through: project management, change management, relationship management, budget management, personnel development and service development. Successfully developed and maintained relationships with peers, senior leadership, support personnel and contractors across multiple sites (AZ, PA & NC). Show less Earned Lean Six Sigma Black Belt by using Lean Six Sigma tools and methodologies for process and service improvement. Led highly visible projects and consulted with senior leadership on: data analysis (using Minitab); process mapping (using iGrafx); metric & dashboard development; change management; implementation of process controls and measurements, etc. Coached 'Green Belt' candidates on development of Six Sigma body of knowledge.Project Examples:- Conducted bid/ask spread analysis on Vanguard's Utilities Exchange Traded Fund (ETF)- Redesigned Same-Day Quality Audit process for multimillion dollar trades received from Vanguard's Institutional clients (Banks, Brokerage Firms, etc.)- Designed metrics, controls and dashboard for Institutional Asset Management transactions Show less Held various people management and project management positions of increasing responsibility in several departments throughout the company, including:Brokerage Services - Managed team of retail securities trading and investor services associates.Correspondence - Managed team that handled all written and online correspondence with retail clients.Web Tech Support Services - Established a new department at Vanguard's Arizona site and managed team that provided technical support to clients using Vanguard's website.Operational Excellence - Led change management project to transition 500+ employees and related hardware to new client account system.Retail Investor Services - Managed team that provided transaction and account services to retail clients. Show less

  • Regional Facilities Project Manager

    Apr 2009 - Mar 2012

  • Project Manager - Desktop Support

    Oct 2006 - Mar 2009

  • Project Manager - Center for Excellence

    Mar 2005 - Sept 2006

  • Manager

    Oct 1996 - Feb 2005

  • Investor Services & Company Pioneer

    Oct 1993 - Sept 1996
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  Self Employed Consultant

  Apr 2012 - Mar 2018

  Process Improvement Project Manager

  Implementing Process Improvement and Operational Excellence tools & methodologies as a consultant to entrepreneurs and small business owners.Recent Projects Include:Process Redesign; Metric/Dashboard Creation; Establishment of Project Governance Process; Warehouse Design; Change Management; Survey Creation & Analysis and Implementation of Risk Mitigation Program.

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  Carvana

  Mar 2018 - Oct 2018

  Product Track Lead: Supply Chain, Reconditioning
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  Self Employed Consulting

  Nov 2018 - Feb 2019

  Process Improvement Project Manager

  Operational Excellence & Continuous Improvement Consulting

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  Automobile Technologies, Inc (AMT)

  Mar 2019 - Jan 2020

  Project Manager - Strategic Accounts

  Led and managed the process to set-up and configure AMT's ReconMonitor for new clients.Led a team of 2 Set-Up Engineers.Developed and managed relationships with Strategic Accounts.

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  Operational Excellence Project Managers, LLC

  Jan 2020 - Mar 2020

  Operational Excellence Consultant

  Consulting and Project Management ServicesAreas of expertise:- Operational Excellence (Quality Execution, Cost/Waste Reduction, KPIs...)- Customer Service (Customer Experience, Consistent & Sustainable Quality Service Interactions...)- Business Transformation (Change Management, Communication, Project Management & Governance...)

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  Electronic Payment Exchange

  Mar 2020 - now

  Project Manager