Eduardo Segundo Jara

Eduardo Segundo Jara

Customer Service

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  • Timeline

  • About me

    Dating - Product Owner at Pink Triangle Press

  • Education

    • Universidad Michoacana de San Nicolás de Hidalgo

      2009 - 2013
      Doctor of Medicine (M.D.) Medicine

      Graduated as a Medical Doctor.

    • Lakehead University

      2006 - 2009
      Bachelor’s Degree HBSc Specialized Honours in Psychology

      Obtained First Class Standing

  • Experience

    • Aramark Refreshment Services

      Oct 2007 - Apr 2009
      Customer Service

      Provided outstanding customer service. Operated the diner located in the residences of the university which included cash handling, replacing and replenishing the store, and maintaining a clean and safe environment at all times.

    • Compass BPO Pvt Ltd ( Now Aditya Birla Minacs world Wide Ltd)

      Aug 2009 - Aug 2010
      Technical Support Representative

      Solved software problems for Apple clients over the phone. Provided the best customer experience.

    • Instituto Mexicano del Seguro Social

      Aug 2011 - Aug 2012
      MIP

      Worked as a medical intern in the various hospital departments: General Surgery, Internal Medicine, Pediatrics, Obstetrics and Gynecology, Emergency Room, and Family Medicine. Diagnosed patients and ordered pre-op and post-op lab work when necessary. Prescribed medications. Aided in surgical procedures as the surgeon’s first assistant. Delivered newborns. Acted as a liaison between the specialist and patients.

    • Open English

      Aug 2012 - Oct 2016
      Scheduling Assistant Manager

      Processed invoice and payroll inquiries for approximately 450 teachers when needed. Processed unpaid personal leave and time off requests from teachers and either approve them or rejected them based on company policies and worked days. Managed the entire availability process for all teachers in accordance to company requirements and policies agreed upon by teachers. Worked with Microsoft Office (Excel and Word), Google Documents, Blackboard Collaborate, Formsite, ShiftExpert, and Spotfire to create and maintained detailed records and reports for payroll purposes. Show less

    • Clínica Médica Universitaria: UMSNH

      Sept 2012 - May 2013
      Medical Social Service

      Under the supervision of the dean, provided medical consultations to patients at the clinic.

    • Instituto Mexicano del Seguro Social

      Oct 2012 - May 2013
      M.D

      Worked alongside the Plastic Surgeon in the daily consultations. Assisted in the OR as his first assistant. Answered patients questions, prescribed medications, and ordered pre-op and post-op lab work for our patients.

    • Pink Triangle Press

      Jan 2017 - now

      Responsible for the development and strategy of our dating products through the use of the Agile methodology. Define and communicate the product vision for all PTP’s dating products. Responsible for the creation of the product roadmap for each one of our dating products and prioritization of epics and user stories related to product development while engaging with the growth team, the senior management team, and our product audiences in order to provide direction and requirements to our developers to ensure the successful development and delivery of our products with the aim of providing both business and costumer value. Responsible for overseeing the approval of new releases for each one of our dating products before launch, as well as overseeing their launch. Carry out thorough competitor product analyses. Show less

      • Dating - Product Owner

        Jul 2021 - now
      • Product Marketing Coordinator

        Jan 2017 - Jul 2021
  • Licenses & Certifications

    • Certified Scrum Product Owner® (CSPO®)

      Scrum Alliance
      Feb 2021
      View certificate certificate
    • AI for Product Management

      Pendo.io
      Jan 2024
      View certificate certificate
    • Standard First Aid & CPR/AED Level HCP

      Canadian Red Cross
    • Learning App Store Optimization for iOS and Android Apps

      Lynda.com
      Dec 2017
      View certificate certificate
  • Honors & Awards

    • Awarded to Eduardo Segundo Jara
      Honours and Firs Class Standing Lakehead University May 2009 Obtained both Honours and First Class Standing during my graduation ceremony.
    • Awarded to Eduardo Segundo Jara
      Most Valuable Player (MVP) Port Arthur Collegiate Institute Oct 2002 I got an MVP for being a top tennis player.
  • Volunteer Experience

    • Head Injuries department volunteer

      Issued by Saint Joseph's Hospital on Aug 2001
      Saint Joseph's HospitalAssociated with Eduardo Segundo Jara
    • Recovery Room Volunteer

      Issued by Thunder Bay Regional Health Sciences Centre on Oct 2008
      Thunder Bay Regional Health Sciences CentreAssociated with Eduardo Segundo Jara