Kris Ray-Dye

Experience

• 

  The Scotts Miracle-Gro Company

  Apr 1994 - Aug 1994

  Customer Service Call Center Operator
• 

  Del-Co Water Company

  Aug 1994 - now

  Career SummarySuccessfully migrated the customer database from a UNIX based environment to a Windows platform.Developed and implemented the Document Control Policy.Created the current outline for collecting and processing meter readings for generating customer invoices.Developed many of the forms and form letters used by the utility today.Developed standard operating procedures for billing, customer service, and meter technology departments.Developed the current procedure for getting outside meters installed in villages that are acquired through a merger. Developed the customer service training manual.Re – structured the meter technology department. Successfully manage 14 employees with four distinctive job functions: Customer service Meter technology Billing Accounts receivableProject manager for the billing and mobile service order software implementation. Billing / Customer Service Supervisor / Meter Technology Department Supervisor – Direct the meter technology, billing, accounts receivable, and customer service departments.Ensure that daily, weekly, and monthly tasks are completed by staff members within company guidelines for meter reading, billing, collection, and customer service.Provide support and equipment necessary for staff members to successfully complete their assigned tasks.Process weekly billing file and prepare service disconnections. Initiate ACH payments with bank and process return checks.Track tenant deposit collection and process customer account adjustmentPrepare end of month reports for CFO.Utilize the meter reading software to schedule and process meter readings for customer invoices.Reconcile customer service calls that CS1 & CS2 are not able to resolve and assist Customer Service when calls overflow staff availability. Employee review of CSR1, CSR2, and Meter Technicians. Develop and maintain customer service, meter technology, and billing guidelines and train personnel. Show less

  • Chief Business Officer

    Jun 2021 - now

  • Business Operations Manager

    Feb 2018 - now

  • Billing Dept Supervisor

    Aug 1994 - Apr 2022

  • Customer Service Manager

    Aug 1994 - Apr 2022