Md. Sariful Islam

Experience

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  Grameenphone Ltd

  May 2014 - Apr 2017

  Customer Manager

  Provide quality Customer Service in Grameenphone Center to ensure positive customer experience Greet walk-in customers in Grameenphone Centers and asses their primary need Execute customer request in the system Maintain good relationship with customers Maintain shop operation standard in every interaction with customers Ensure positive customer experience Capture customer insights and escalate critical issues / complaints and provide timely feedback Cash management . Inventory Reconciliation . Carry out back office activity and daily closing work Show less

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  ONE Bank Limited

  Jan 2018 - Dec 2018

  Customer Service Officer

  Documentation & Execution of Card Operations Execute customer request in the system Activation & deactivation of Credit card , Debit card , Travel Card , Hajj Card US Dolor Endorsement & USD Part Enable & Disable Static Data Update as per UBS Smart Transfer & Smart EMI request taken & Execution OK banking (MFS) Documentation & Execution

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  IPDC Finance

  Jan 2019 - Apr 2022

  Job Responsibilities of IPDC Finance Ltd: Documentation & disbursement of affordable home Loan & home loan facilities in branch Level.  Prepared of Document Check List (DCL) of Affordable Home Loan & Home Loan facilities as per Sensation letter conditions. Ensure loan closure within Standard Service Level Agreement (SLA) Checking deferral of Appropriate Authority if there is any document insufficiency. Printing of charge documents, i.e. Agreement, Personal Guarantee, Corporate Guarantee, Hypothecation, IGPA, Undertaking, DP Note, Letter of Continuation etc. Opening deposit account in Core System (CBS) and initiate home loan disbursement. Given FT transaction, i.e. EMI Transaction , Settlement Transaction, Documentation fee & others. CIF Open in system (Temenos T24), also Maintain & update all necessary entry. Maintain and update all the necessary MIS database (Mortgage database , Document imperfection & Insurance database)Providing statements, Tax Certificates, Balance Certificates, NOC and takeover reply & others both external clients and internal business units as and when required ensuring After Sale service delivery as per commitment Show less Job Responsibilities of IPDC Finance Ltd: Documentation & disbursement of affordable home Loan & home loan facilities. Prepared of Document Check List (DCL) of Affordable Home Loan & Home Loan facilities as per Sensation letter conditions. Ensure loan closure within Standard Service Level Agreement (SLA) Checking deferral of Appropriate Authority if there is any document insufficiency. Printing of charge documents, i.e. Agreement, Personal Guarantee, Corporate Guarantee, Hypothecation, IGPA, Undertaking, DP Note, Letter of Continuation etc. Opening deposit account in Core System (CBS) and initiate home loan disbursement. Given FT transaction, i.e. EMI Transaction , Settlement Transaction, Documentation fee & others. CIF Open in system (Temenos T24), also Maintain & update all necessary entry. Maintain and update all the necessary MIS database (Mortgage database , Document imperfection & Insurance database)Providing statements, Tax Certificates, Balance Certificates, NOC and takeover reply & others both external clients and internal business units as and when required ensuring After Sale service delivery as per commitment Show less

  • Executive - Branch Operations

    Jan 2021 - Apr 2022

  • Asst.Executive - Asset Operations (CAD)

    Jan 2019 - Dec 2020
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  United Finance

  May 2022 - now

  Principal Officer & Branch Operations Supervisor -Branch Management

  Job Responsibilities of United Finance Ltd: Operations (Asset Operations): o Supervise & ensure documentation process for home loan, term loan, lease finance & deposit Operations from Branch Level. o Documentation & disbursement of retail asset & business asset operations from Branch Level. o Responsible for implementation of branch policies and procedures. o Act as first vault custodian of the branch ,loan file & security file /land document, Post dated Cheque & Security Cheque etc. o Manage, control and enhance branch operation processes and related system flow. o Responsible for all administration issues of branches. o Maintain Branch operation standard in every interaction with customers o Authorizer of all FT transaction & posting in system, i.e. EMI Transaction , Settlement Transaction, Documentation fee & others. o Authorizer of all regular cheque ( PDC’S ) Lodgement in system. o Ensure loan closure within Standard Service Level Agreement (SLA) Service Delivery: o Responsible for client communications; and query and complaint management. o Handle all customer and contract related processes regarding request, verifications and modifications. Service Management: o Monitor service performance of branch service staff to ensure professional services delivery. o Manage service staff to reinforce the culture of service delivery. Compliance : o Responsible for co-ordination of all compliance and audit observation of branches related to branch Operations. o Complying with Bangladesh Bank & Internal Policy and Guidelines in every steps of the processing to ensure zero tolerance in compliances Others : o Patty Cash management . o IT asset & administrative assets management. o Carry out All back office activity and daily closing work Show less