You Kang Lim

Experience

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  Samsung SDS

  Mar 2011 - May 2011

  IT Specialist Trainee

  - Office Automation- On-site technical troubleshooting- Active Directory Management- Windows Server Update Service (WSUS)

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  Emerio

  Jul 2012 - Apr 2020

  - Manages transition of new projects using ITIL Framework and PRINCE2 methodology. - Manages projects from end to end from post-Sales/Presales to post-Go-Live with PRINCE2 methodology - Succesfully transitioned 5 projects as of Jan 2019. - Assisted on Pre-sales for projects related to Helpdesk/Service Desk. Assist sales in understanding requirements from customer and drafted costing and quotation to helpdesk related services. - Handles Presales scope for IT Managed Services including Service Desk, Monitoring, On-site and On-prem, cloud-based solutioning, full suite IT Outsourcing solutions, etc. - Solutionize services to solve pain areas of customer by understanding requirements, drafting and proposing solutions, responding to RFP, calculating cost, provides quotation and performs post-sales activities. - Works closely with Sales team to enable more opportunities, respond to RFPs with competent proposals and serve as a bridge between Sales Team and Operations Team. Show less - Leads a team of 25 and manages a multilingual shared helpdesk services serving a total of 5-7 concurrent Japanese customers. - Manages Team and Customer Experience using ITIL Framework and COPC Methodology - As the delegate of COPC Implementation Leader and successfully enabled the department to achieve COPC Outsourced Service Provider (OSP) certification for 2 years. - Understands and is a strong believer of Kaizen or CSI and Japanese standards in terms of customer experience and strives to meet their expectation. Show less

  • Transition Manager and Presales Support

    Apr 2017 - Apr 2020

  • Assistant Supervisor

    Feb 2015 - Apr 2017

  • Technical Consultant

    Jul 2012 - Feb 2015
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  NTT Ltd.

  Apr 2020 - now

  Senior Client Delivery Manager / Project Manager

  Senior Client Delivery Manager- Act as a single point of contact for customer in regards to their subscribed projects with the company. - Manages customer relationship, and acts as the single bridge of communication between customer and the team, for issues that require immediate attention, and in high priority. - Ensures excellent customer service is delivered to customer, including service availability, reliability and customer satisfaction from aspects and perspectives of people, process and technology. - Maintains strong relationships with customers, customer support teams and third-party vendor teams. - Manages and reviews daily, weekly and monthly dashboards with customers.Project Manager for UiPath Automation- Manages UiPath Automation Project with the focus on enhancing internal delivery frameworks in terms of speed and accuracy. - Engage closely with developers, vendors, stakeholders and managers to ensure good on-going progression of the project. - Involved in cost building, RoI targeting and ensure project dateline is in a proper length to meet the targets. Show less