Vivien Ho

Experience

• 

  Epson

  Aug 2006 - Jul 2010

  Sales Coordinator
• 

  Equinix

  Jul 2010 - now

  Moving on to work as a CSM in Equinix after my previous role of Sales Support.Responsible for resolving issues raised by customers and manage the on-going operational client relationship and serve as the primary point of contact for customers. - External customer facing relationship management role for sales coordination of existing customer's request to achieve customer satisfaction and customer retention.- Internal coordination on sales order documentation.- Assisting and supporting Sales Director, Singapore and Sales team- Supporting and coordinating sales events with Marketing manager

  • Global Customer Success Manager

    Mar 2019 - now

  • Customer Service Manager

    Jul 2013 - Mar 2019

  • Sales Support Executive

    Jul 2010 - Jul 2013