Chee Kin Wong

Experience

• 

  IBM

  Oct 2009 - now

  Lead end to end Quote to Cash (“Q2C”) Operations to fulfil > US$200M transactions for multi Business Units offering annually. Quote to Cash (“Q2C”) Operations include Proposal Management, Contracts Management, Fulfilment, Billing and Accounts Receivable. Apply Design Thinking and Agile methodologies to optimize daily operations and improve process simplification. - appointment as Point of Authority to sign standard contract. Review and ensure due diligent is done before sign-off. -Collaborate strongly with Sales, Legal, Finance, Accounting to ensure contracts are fulfilled in compliance to Policies and Processes. Act as advisor to the sales team on contractual clauses and payment terms in building scope of work / contract -Work closely with CFO and Managing director for deal closure - Upkeep of cadence on Accounts Receivable Operations with team. Support escalations and engage Sales and Clients. Weekly Accounts Receivable collections review with CFOs to drive performance and expectations- Lead AR and Q2C team in ensuring collections are timely made by working together with CFO and senior leaders Show less Additional Roles and Responsibility in IBM apart from Bid Management role Iteration Manager – March 2017 – Present •Lead the team on Agile practices such as Stand up , Retrospective and Wall of work•Provide Show case to the Country Squad Leader on the root cause and improvement plan •Doing Data Analysis on the support provided to the Seller for Business transactionMalaysia Subject Matter Expert for GTS (ITS/TSS) deal process from June 2010 – Present •Assist STS Malaysia Manager on process review and simplification•Coach and help other Standard Bid manager that is supporting ITS/TSS deal •Help in day to day operation such as escalation from sales team for help •Advise sales person & Colleague in the processes•Process Clarification with align function such as procurement , Pricing , Tax, Legal , Delivery , quality assurance and etc Show less •Support End to End from RFP / Unsolicited proposal to Contracting •Support Across IBM Line of Business from STG (HW), SWG(SW)and Services (GTS & GBS) for deal size that is more than 5 mil USD and complex deal. Example of complex deal is deal have multiple LOB or an International deal •Emphasis on project management in the duration of the bid Approval process and RFP response•skills in proposal development, liaison and communication across many IBM aligned functions and across Line of Business. Communication and manage team more than 10 people•a strong understanding of IBM business rules and processes to ensure compliance, teaming and business acumen to mitigate risk.•brings structure and consistency to what could otherwise be an overwhelming and challenging activity.•provides assists in meeting milestone through the process and reduces the need for iterations and re-work in the back end of the sales cycle, resulting in more effective use of resources.•Develop the overall project plan for opportunities •Requires continuous leadership and involvement during the solution design and proposal delivery process. •Involved in the overall solution design process, but not involved in architecture the technical solution. •Identify resources, secure all core team members, including SME business resources, with the Technical Resource Coordinator, coordinate the participation of Aligned functional and brand support technical resources. •Responsible to drive the development of a solution, proposal, and associated deliverable that satisfy the customer’s business and technical requirements and meet IBM objectives as communicated through brand sales •Ensure Audit ability is maintained: Ensure compliance with all relevant aspects of Solution Design and Delivery process, business control, reviews and approval requirements. •Maintain a control file of customer correspondence and proposal related documents. Show less Key role in IBM Sales activity, supporting the sales force in the Solution design process from opportunity selection or receipt of a client RFP through to contract signature •a considerable emphasis on project management in the duration of the bid Approval process. • requires skills in proposal development, liaison and communication across many IBM aligned functions. •a strong understanding of IBM business rules and processes to ensure compliance, teaming and business acumen to mitigate risk.•brings structure and consistency to what could otherwise be an overwhelming and challenging activity.•provides assists in meeting milestone through the process and reduces the need for iterations and re-work in the back end of the sales cycle, resulting in more effective use of resources.•Work closely with complex bid Manager and Engaged with the Brand sales on complex and high risk opportunities, generally Multi brand •Develop the overall project plan for opportunities •Requires continuous leadership and involvement during the solution design and proposal delivery process. •Involved in the overall solution design process, but not involved in architecture the technical solution. •Identify resources, secure all core team members, including SME business resources, with the Technical Resource Coordinator, coordinate the participation of Aligned functional and brand support technical resources. • Responsible to drive the development of a solution, proposal, and associated deliverable that satisfy the customer’s business and technical requirements and meet IBM objectives as communicated through brand sales •Ensure Audit ability is maintained: Ensure compliance with all relevant aspects of Solution Design and Delivery process, business control, reviews and approval requirements. •Maintain a control file of customer correspondence and proposal related documents. 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  • Q2C Operations Manager (Quote to Cash)

    Sept 2023 - now

  • Senior Proposal Support Professional & Country Iteration Manager

    May 2020 - Aug 2023

  • Senior Complex Bid Manager

    Apr 2016 - Apr 2020

  • Complex Bid Manager

    Sept 2014 - Mar 2016

  • Standard Bid Manager

    Oct 2009 - Aug 2014