Robynson A T Silva

Experience

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  Comercial Starte Import and Commerce

  Apr 2008 - Oct 2009

  Support Analyst

  • Management of a network consisting of 3 servers, 35 PCs and 12 printers;• Network repair, Service Desk, basic printer repairs;• Windows Client, MS Office, Windows Server, Linux;• Uniconet firewall management;• Basic electrical repair, basic telephone repair;• Remote assistance by LogMeIn and Psexec;• Support for Blackberry / iPhone / Mobile devices;• Knowledge and operation of virtualization technology (Hyper-V and VMware).

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  Lanmax Import and Commerce

  Nov 2009 - Apr 2016

  IT Support Analyst

  • Management of a network consisting of 10 servers, 90 PC's and 20 printers spread across three sites in the country; • AD and network domain management; • Support Windows Client, MS Office, Windows Server, Linux, ERP Protheus, mobile cellular systems; • Management of 80 e-mail boxes (Microsoft Exchange 2007); • Fortigate appliance firewall management and VPN connections; • Backup routines (Backup Assistant, SQL Server native and batch script); • Automation of routines with scripts (compression, encryption and cleaning); • Configurations and reports by Powershell commands; • Implementation and management of the Zabbix infrastructure monitoring system, Openfire intranet messaging system, OCS report for inventory system; • Remote assistance by LogMeIn and Psexec; • Blackberry/iPhone/Mobile device support;• Centralized anti-virus systems management, such as Trend Micro and Bitdefender; • Management of partners in contracts for services and infrastructure, survey of reports to assess the quality of service, support for decision making in contracting services;• Basic knowledge of Cisco routers, ITIL and Project Management.• Knowledge and operation of virtualization technology (Hyper-V and VMware). Show less

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  International House Dublin

  May 2016 - Oct 2017

  Exchange english language student

  English language student with part-time work.

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  EUROIMMUN Brasil

  Mar 2018 - now

  Analista de TI

  • Suporte ao sistema integrador de equipamentos diagnósticos EuroLabOffice;• Análise de logs de comunicação de equipamentos em ASTM;• Gerenciamento de uma rede composta por servidores, Laptop/PC's e impressoras;• Gerenciamento de domínio AD e rede;• Suporte de Windows Client, MS Office, Windows Server, Linux, SAP Business One, sistemas móveis de celular;• Resolução de problemas de conexões VPN e MS Outlook;• Automação de rotinas com scripts (compressão, criptografia e limpeza);• Alertas de e-mails para checagem de serviços parados;• Assistência remota de estações de trabalho;• Suporte de dispositivos Blackberry/iPhone/Mobile;• Gestão de parceiros em contratos de serviços e infra-estrutura, levantamento de relatórios para aferir a qualidade do serviço, suporte para tomada de decisões em contratação de serviços;• Conhecimento básico de roteadores Cisco, ITIL e Gerenciamento de Projetos. Show less