Amy A.

Experience

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  Kohl's

  Jun 2017 - May 2018

  Sales Associate

  My role as Point of Sale Associate at Kohl’s afforded me the opportunity to develop skills in customer service, transaction management, and team collaboration. I learned to prioritize tasks and adapt in a fast-paced retail environment. The company’s customer-centric approach to the retail industry empowered all associates to manage client relationships and create a great shopping experience by saying “Yes2You!”• Assisted customers with inquiries, resolved issues, and processed transactions accurately.• Maintained a positive customer experience while processing purchases, returns, and exchanges.• Solved problems and resolved conflict through effective communication and task management Show less

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  PetVet Care Centers

  Jul 2019 - Feb 2021

  Kennel Technician

  • Provided information about animal care in response to pet owner inquiries and concerns.• Ensured the safety of staff and animals by adapting and collaborating with a diverse kennel team.• Maintained accurate animal care, health, and behavior records with a strong attention to detail.

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  MeoMyo's Bayou Café

  Feb 2021 - Apr 2021

  Shift Assistant

  Ensured customer satisfaction through quality service. Assisted in food preparation and facility maintenance. Suggested and implemented use of training sheets that outlined roles and duties for each position. Assisted with shift scheduling and new hire training.

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  PetSmart

  Apr 2021 - Dec 2022

  Animal Groomer

  Communicated effectively with clients, coworkers and management in person and over the phone. Completed and filed service cards and performed animal assessments in accordance with company policy. Answered client questions about prices, services and company policy in person and over the phone. Called area veterinarians to verify pet health conditions and vaccination records.

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  MRC Cornerstone Retirement Community

  Oct 2022 - Aug 2023

  Front Desk Receptionist

  • Welcomed residents and visitors, addressed inquiries, and ensured a positive experience.• Handled sensitive information and schedules with confidentiality and ensured data privacy.• Adapted to unexpected situations and residents’ evolving needs and preferences.

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  Two10 Counseling

  Jan 2023 - Aug 2023

  Front Desk Receptionist

  • Scheduled appointments, maintained orderly records, and managed administrative tasks.• Handled sensitive client records with strict adherence to legal and ethical standards.• Communicated with clients and counselors to facilitate client intake and provide support.

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  City of Texarkana, Texas

  May 2023 - now

  Medical Records Clerk

  I manage client relationships and ensure the accuracy of required documentation to maintain the integrity of the Bowie County Texas WIC program. I coordinate with in-state and out-of-state WIC offices to verify client records and prevent dual participation. My department coordinates with program partners and local healthcare providers to provide State-sponsored benefits to low-income families.• Maintained accurate client records, ensuring compliance with data privacy regulations.• Handled client information while adhering to legal and ethical compliance standards.• Managed tasks including scheduling, data entry, phone calls, fax, and text messaging. Show less