Bal Maharjan

Experience

• 

  Delta IT Technology

  Apr 2020 - Nov 2022

  Desktop Support Level 1

  • Thoroughly document upgrade requests and manage associated asset assignments and inventory.• Install, configure, and troubleshoot Windows-based operating systems, Microsoft Office (versions 2016/2019/2022), and internet browsers while adhering to Desktop and End User Computing processes, procedures, and policies.• Assist end users remotely using TeamViewer and Microsoft Teams, Remote Desktop and Quick Assist.• Address service-related questions and concerns, escalating calls as needed.• Successfully supported 25 clients, each with approximately 25-100 users (including law firms, schools, and small community hospitals).• Perform basic Office 365 administration tasks for Exchange and Teams.• Manage Active Directory and Exchange administration.• Provide support for Windows 10 and 11 operating systems.• Assisted Microsoft Outlook and Microsoft Teams related issues.• Troubleshoot basic network connectivity issues (internet, network drives, and VPN).• Promptly respond to general inquiries from clients via telephone and email.• Using Service now online ticketing system to help Users. Show less

• 

  ORION-IT

  Nov 2022 - now

  IT Desktop Support Specialist

  Manage user accounts in Active directory, including creating, modifying, and disabling users and their mailbox in Exchange.• Assist with onboarding and offboarding processes in collaboration with HR.• Handle Active Directory user management and Exchange Mailbox administration.• Provide end-user support for Microsoft Outlook.• Perform basic Office 365 management tasks for Exchange Online, OneDrive, and Teams.• Address user inquiries related to network, internet, and VPN issues.• Proficient in using the Freshdesk online ticketing system for efficient incident resolution.• Support Clients via telephone and email. Show less