Abhijith Nair

Experience

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  METRO/MAKRO

  Feb 2020 - Mar 2020

  Customer Relations intern
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  Shriram Life Insurance

  May 2020 - Jun 2020

  Sales and digital marketing intern
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  Airtel

  Dec 2020 - Mar 2022

  Account Manager

  • Managed Existing accounts of Airtel Up selling and cross selling various telecom and IT products.• Acquired new clients and grew customer base by delivering relevant product solutions within client budgets and schedules.• Frequently visited customers to maintain positive and productive relationships.• Improved revenue by obtaining and securing new accounts while providing value-added services to existing

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  Amazon

  Mar 2022 - now

  Operations Specialist

  • Quality Audits: Led quality audits of last mile delivery processes, increasing team productivity from8.6 cases per hour to 18.48 cases per hour while maintaining 100% quality adherence.• Acted as a Point of Contact (POC) for the team, providing timely resolution of issues and clarifyingdoubts among team members to ensure smooth workflow and effective collaboration.• Logistics Process enhancement: Efficiently handled issues related to transportation, routing and lastmile deliveries US, Canada & UK region• Documentation and reporting: Prepare and maintain various reports and well as support highermanagement in creating or modifying standard operating procedures (SOP) on various use cases• Training and development: Provided training and guidance to team members on operationalprocedures and best practices.• Operational Optimization Initiatives: Implemented strategies based on KPI insights to streamlineworkflows and reduce errors, resulting in improved overall operational metrics. Show less