Delisle Murray

Experience

• 

  Bayly Communications

  Oct 2000 - Jun 2005

  Electronics Engineering Tech.

  Production & Post-Sales Test and Repair of add/drop multiplexers, digital access cross connect systems, routers, hub terminal servers/hubs, Ethernet bridges, network management systems, multiservice provisioning platforms, and multiplexers equipment. • Support manufacturing engineering team to troubleshoot and improve test rig performance.• Adhere to ISO 9001 Regulations for Document control.• Choose electronic systems, components, and equipment according to functional specifications.• Repair or replace equipment parts for production and customers using precision instruments and hand tools.• Inspect and test components and equipment. Show less

• 

  GE Digital Energy

  Aug 2005 - Jun 2008

  • Determine root cause of customer reported issues through diagnostic testing.• Read schematics for component level troubleshooting.• Diagnose and repair electronic equipment and systems to ensure proper functionality and reliability.• Conduct tests and evaluations on electronic systems, circuits, and components to ensure they meet performance expectations.• Provide technical support to other colleagues in troubleshooting of electronic systems and components. • Determine root cause of customer reported issues through diagnostic testing.• Read schematics for component level troubleshooting.• Diagnose and repair electronic equipment and systems to ensure proper functionality and reliability.• Conduct tests and evaluations on electronic systems, circuits, and components to ensure they meet performance expectations.• Provide technical support to other colleagues in troubleshooting of electronic systems and components

  • Technical Specialist (Technologist) - Comms & Lentronics

    Feb 2007 - Jun 2008

  • Technical Specialist (Technologist) - Motors & Meters

    Aug 2005 - Feb 2007
• 

  GE Vernova

  Jun 2008 - now

  As a Technical Support Manager for the Canada Sub-region at GE Vernova, I lead a team of application engineers, providing mentorship and training to ensure exceptional customer support and problem resolution. With a focus on understanding and addressing customer challenges, I act as an expert consultant, guiding the development of technical solutions and ensuring comprehensive coverage through phone and email support.I work closely with Product Sales Specialists, Business Development Salesmen, and Regional Leaders to craft and implement customer strategies, driving technical aspects to successful outcomes. My role involves leading technical presentations, developing long-term customer relationships, and managing complex support cases. Additionally, I contribute to market dynamics insights, process improvements, and team development through training and mentorship, all aimed at enhancing our region's growth and GE's Grid Solutions initiatives.Previously, I provided daily technical support and case management, troubleshooting technical issues, leading customer site visits, and maintaining accurate CRM records. My experience leads me in driving resolution for complex cases, always with a commitment to positive customer outcomes and continuous improvement. Show less Post-Sales Technical & Application Engineering Support for a global leader in the design, manufacture, sales and support of protection, control, metering, communications, and automation systems, for utility, industrial, commercial and transportation applications.• Investigate complex technical issues and provide innovative solutions to ensure customer satisfaction.• Provide expert technical support to clients which involves troubleshooting issues, answering inquiries, and resolving problems effectively via phone or email, on-site and virtually.• Build and maintain strong relationships with customers and reps, understanding their needs and concerns.• Collaborate with product development teams to provide feedback from customers and contribute to the improvement of existing products or development of new ones.• Support the implementation and integration of protection relays, meters and software products and solutions, into client systems, ensuring compatibility and functionality.• Deliver training to clients on how to use GE relaying functions and software solutions.• Support project managers on projects related to product deployment, upgrades, or customizations ensuring timelines and deliverables are met.• Support business transactional sales issues such as intent to order (activities that led to capturing the order) and order to remittance (activities to fulfill the order and invoice).• Identify potential opportunities for sales to customers by analyzing their technical specifications and deliver referral to Regional Sales Manager & Reps• Selected to participate in the Pioneers committee (GE) to resolve a subset of issues within the company identified through an employee survey.• Deliver presentations and demo on GE software to potential and current clients such as GTAA, Long Beach Transit (California), Canadian Niagara Power, Hydro ONE, etc. in order to educate on the benefits. Show less

  • Technical Support Manager - Canada Sub-Region

    Jul 2024 - now

  • Technical Support Specialist - P & C, Motors, Meters & Software

    Jun 2008 - Jul 2024