Janet R.

Experience

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  CHEP

  Oct 2000 - Jun 2004

  Customer Service Representative

  Responsible for communication, development, and management of assigned in-house account, increasing customer satisfaction through business reviews and analysis of Customer Activity Summaries to target areas for improvement. Identified areas of loss and employed plans to eliminate future losses, improving timeliness and accuracy of data collection and outcomes. Traveled extensively within the southeast region of Florida to provide support and re-educate client base on program procedures

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  Movero Technology

  Jun 2004 - Jul 2009

  Project Manager

  Managed delivery of mobile devices with electronic medication history and prescribing software, to Government Healthcare Agency medical providers and their support staff throughout Florida, Mississippi and Louisiana over a five year period which included but was not limited to procurement, one-on-one training, software installation and help desk support. Maximized resource utilization through controlled deployment schedules securing fulfillment of program cost and objectives. Communicated difficult/sensitive information tactfully thru engaging, informative, well-organized presentations to internal and external leadership. Analyzed client cyclical trends and tracked team workload, response time and quality of service delivery. Show less

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  MasTec

  Mar 2010 - May 2010

  Project Financial Coordinator

  Leveraged diverse sources to analyze data collection and develop reporting tools by reviewing existing departmental process, identifying ways to improve efficiencies and implement new performance improvement measures within the department, while supporting managing project financial records alongside of with Site Acquisition Manager and assist in all aspects of project deliverables

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  Express Scripts

  May 2010 - Jan 2011

  Software Development Project Manager

  Lead development, business analyst and quality assurance teams to automate manual processes in Atlas (application) on Java and Centura platforms in an Agile environment reducing length of time per transaction and improving customer satisfaction.

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  University of Central Florida

  Jan 2011 - May 2011

  Regional Extension Center Project Manager

  Support responsible planning of extension center related services to community medical providers associated with Electronic Health Records (EHR) applications as identified by the ONC (Office of National Coordinator for Health), developing EHR vendors relationships, educational materials, training tools, and presentations used during deployment of services

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  Orlando Health

  Jun 2011 - now

  Created and established IT General Controls Framework enabling traceable evidence based assessments to support audit readiness, IT policy and risk management. Consistently deliver timely, accurate and audience appropriate communications to stakeholders for accountability and management of effort, including visual road-maps of effort, highlighting inter-dependencies and benefits.

  • IT Project Management Office Director

    May 2022 - now

  • IT General Controls & Risk Compliance

    May 2019 - now

  • IT Program Manager

    Jun 2011 - now