
Chava Lavi
G4S “Revidim” Electronic Restraint System Operational Base

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About me
QA R&D ~ Data Entry ~ M.A. Art Therapist.
Education

Kibbutzim College
2016 - 2017Certificate Dyadic Therapy
Beit Berl Collage
2007 - 2010Advanced Diploma Art Therapy/Therapist
Bar-Ilan University
2003 - 2007Bachelor's degree Special Education and Teaching
David Yellin Academic College of Education
2018 - 2019Master's degree Art Therapy/Therapist Graduated with High Honors.
Jolt.io
2021 - 2022Customer SuccessEnter CS (Course), Jolt, IsraelAn immersive Bootcamp that provides the tools, knowledge, terminology, and methodology of a Customer Success Manager role in the high-tech industry. The course teaches these fundamental skills in order to use an individual's professional experience, and switch it into tech. The course is taught and built by industry professionals in leading startups and scaleups across the globe.
Experience

G4S
Jan 2008 - Dec 2010G4S “Revidim” Electronic Restraint System Operational Base● Supervised 500+ individuals under house arrest using an electronic tag system.● Maintained accurate records of interactions and activities in CRM and Office programs.● Maintaining ongoing communication with prisoners, law enforcement and government officials.● Documented all concerns and incidents and reported them to senior supervisor.

Alut- The Israeli Society for Children and Adults With Autism
Oct 2011 - Aug 2022Art Therapist/ Educator● Leading individual and group sessions. Analyzing client unique needs, while focusing on personal growth.● Managing client cases by setting strategies, discussing key success factors, and using problem solving and creative thinking skills to meet customer needs and achieve goals.● Implementing and training effective communication models to resolve day to day problems and manage crises with a calm and effective approach.● Cross disciplinary collaboration as an advisor for clients to provide optimal support and solutions, building positive relationships and promoting growth.● Generating comprehensive summary reports for documentation, future reference, and data-driven insights to inform decision-making and improve customer success outcomes. Show less

Ministry of Education Israel
Jan 2017 - Aug 2022Art Therapist● Leading individual and group sessions (20 weekly hours). Analyzing client unique needs, while focusing on personal growth.● Managing client cases by setting strategies, discussing key success factors, and using problem solving and creative thinking skills to meet customer needs and achieve goals.● Implementing and training effective communication models to resolve day to day problems and manage crises with a calm and effective approach.● Collaborating cross-departmentally as an advisor and mediator for clients to provide optimal support and solutions, building positive relationships and promoting growth.● Generating comprehensive summary reports for documentation, future reference, and data-driven insights to inform decision-making and improve customer success outcomes. Show less

A.I. Statistics
Jan 2022 - nowData Entry ClerkData entry for medical research. Entering medical data in designated databases, mainly via Microsoft Access and Excel and verifying accuracy of collected information.

Shook
Jan 2023 - Jan 2023Account ManagementI am a member of the core team of an early-stage startup, responsible for initial Go-To-Market efforts which includes market research, prospecting, onboarding and managing initial early adopters/design partners of our revolutionary no-code marketplace infrastructure product.

Mobileye
Aug 2023 - nowR&D TestingQuality Assurance Reviewer in R&D testing for Autonomous Emergency Braking reports. I examine and compare visual data, considering various scenarios, parameters, and requirements with meticulous attention to detail, ensuring precise tagging and marking.
Licenses & Certifications
- View certificate

Customer Success Manager
Jolt.ioApr 2022
Languages
- enEnglish
- heHebrew
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