Melissa Cheraz

Experience

• 

  Grant Thornton LLP (Canada)

  Sept 1997 - Jan 2001

  Staff Accountant

  Trained in the Chartered Accountant program.Performed audits, reviews, and personal and corporate tax preparation for clients.Responsible for minor IT system administration and backups.

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  Coast Tire & Auto Service

  Jan 2001 - Aug 2015

  Information Systems Manager

  Delegated work priorities for two staff members.Provided yearly reviews and set both short-term and long-term goals for IT staff.Scheduled and conducted meetings between various departments and IT.Worked directly with departments on business goals and new software and hardware implementations.Documented IT procedures and policies.Coordinated system upgrades for the home office and over 20 external locations, approximately 250 total users.Worked directly with software and hardware vendors on upgrades, changes, training, and implementations.Tested new hardware and software, including PCs, laptops, thin clients, vendor and office/productivity software.Directed the use of the Spiceworks IT Inventory and Help Desk system.Provided monthly reporting and maintenance.Managed and maintained the IT department budget, including licensing, cost efficiencies, and short- and long-term spending.Participated in a special advisory board for main Point of Sale software vendor. Show less

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  Service New Brunswick / Service Nouveau-Brunswick

  Aug 2015 - now

  Built, supported, and maintained physical and virtual servers in project and operational capacities.Organized and administered monthly OS server patching.Participated in a cloud-focused team to develop processes & procedures for obtaining and implementing cloud services.Developed and contribute to new workflow processes and checklists.Wrote and maintained technical documentation on server hardware and operating system configuration and installation.Maintained detailed IT asset inventory.Led patching efforts for provincial physical Dell server firmware.Initiated and lead meetings with other teams regarding scheduling of server maintenance work.Provided mentoring and training to new team employees, including the development of a new employee wiki within SharePoint environment.Provided on-call after hours support on a rotational basis. Show less

  • Domain Specialist - Technical/Health Applications

    Sept 2023 - now

  • Senior Infrastructure Analyst

    Feb 2019 - Sept 2023

  • Infrastructure Analyst

    Aug 2015 - Feb 2019