Biplab Das

Experience

• 

  Aditya Birla Sun Life Insurance

  Nov 2010 - Mar 2013

  Junior Executive – Retail Operations

  ➣Played a key role in automating 80% of manual processes, thereby reducing manpower, costs, time, and improving the accuracy of operations

• 

  HDFC ERGO General Insurance

  Mar 2013 - Mar 2017

  Executive – Retail Operations

  ➣Administered and facilitated the timely dispatch and delivery of policies, renewal notices, refunds, and claims cheques, ahead of the deadlines➣Developed/maintained key performance metrics for the team, and ensured the accomplishment of targets through periodic monitoring, performance appraisals, and feedback➣Conducted vendor visits to understand operational issues, verified bills of printing for dispatch to vendors, and presented financial data to the accounting team for payout➣Worked closely with internal teams to customize the dispatch process Show less

• 

  TATA AIG General Insurance Company Limited

  Apr 2017 - Aug 2019

  Deputy Manager – Commercial Operations

  ➣Led and managed a 20-member team responsible for the issuance of AIGC package policies, including financial/non-financial endorsements and refunds, within the agreed service level timelines➣Oversaw, directed, and streamlined the manual process of issuing policies of AIGC package products➣Compiled, analyzed, produced, and published daily work-in-progress MIS trackers across TATA AIG locations in India, to identify and reduce discrepancies related to the issuance of policies➣Provided timely updates to the Quality Control department through daily pendency MIS reports, to expedite the issuance of policies➣Monitored various stages of proposals and their progress, right from the date of inward to issuance of policies, and initiated timebound action plans➣Improved product knowledge and performance of teams by providing regular training on products and processes➣Ensured that existing systems and processes corresponded with business requirements through the participation in user acceptance testing activities on a periodic basis Show less

• 

  HDFC ERGO General Insurance

  Aug 2019 - Aug 2023

  Product Manager – Retail Business Group

  ➣Collaborate with channel partners to analyze competitor trends, new product offerings, and build strategies to drive/accelerate the adoption of newly developed products, with a key focus on pricing and profitability➣Review and enhance the effectiveness of operating models governing new/existing channel partners for the seamless issuance of insurance policies➣Work closely with the technology team to design a unique paperless solution to cut down the turnaround time of policy issuance➣Design and translate market requirements into features, functions and business solutions, and present comprehensive reports with key takeaways on competitor trends, issuance of policies, and the penetration of new system adoption➣Deliver training and webinar sessions for sales teams to orient them on the usage of new features and processes➣Create training materials to enable front-end teams communicate product usage and benefits to customers Show less

• 

  Magma HDI General Insurance Company Limited

  Aug 2023 - now

  Product and Service Manager