Tess Robinson

Experience

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  Warnaco Calvin Klein

  Jul 2009 - Jul 2009

  Work Experience

  Two week Work Experience placement on Regent Street which gave me a taster period of working in London. My duties included:- Making Lookbooks- Filing- Being responsible for sample sales- Organising samples- Attending meetings- Taking stock check for in-house showroom- Giving my own opinion during meetings- Meeting and greeting clients- Organising account files

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  Warnaco Calvin Klein

  Oct 2010 - Oct 2010

  Catwalk Runner

  After my initial work experience, I was asked to return to Calvin Klein to participate in the organisation of a catwalk show to ensure the smooth running of the introduction to their Spring/Summer 2011 collection. Duties included:- Dressing models- Final checks on all models- Ensuring that backstage was tidy and organised at all times- Preparing outfits

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  Bobbys Hair & Beauty Salon

  Jun 2012 - Aug 2012

  Receptionist

  Typical receptionist duties over the Summer period to help a busy, buzzing start-up salon maintain a smooth and pleasant environment throughout the Summer rush. Duties included:- Answering phones- Ensuring that all clients were satisfied with their experience- Filing, organising invoices, promotional activities- Using Microsoft Word- Using Microsoft Powerpoint- Using Microsoft Excel- Maintaining Website

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  Darrick Wood School

  Jul 2012 - Jul 2012

  Holiday Spanish Teacher

  Work experience for a day during Enrichment Week teaching classes of Year 12 pupils Holiday Spanish two years running. Responsibilities included:- Creating a selection of appropriate grammar- Making interesting and intuitive PowerPoint Presentations- Maintaining control and attention in the classroom- Being responsible for attendance of pupils

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  Exposed Solutions

  Jan 2013 - May 2013

  Recruitment Consultant

  "We believe our approach is a refreshing professional alternative to traditional Recruitment practices."I source the finest candidates for the best roles - working on a worldwide scale. Exposed Solutions prides itself in providing a Rolls Royce service to an Audi market, seeing through the entire recruitment process and ensuring that both client and candidate are happy with all decisions made."The beauty of recruitment is that it isn't a win/lose business. It's win/win/win. Client: happy. Candidate: happy. You: happy." Show less

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  MiddletonMurray

  Jan 2013 - Feb 2013

  Pre-Apprentice

  Spent four weeks working towards a BTEC in Customer Service - learning vital skills and also essential health and safety knowledge to prepare me for the working world.

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  Various

  May 2013 - Feb 2014

  Administration/Front of House

  Worked at a variety of companies on temporary contracts to fulfil secretarial and administrative tasks. This included taking out HR roles and also working on busy reception desks doing both night shifts and day shifts.

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  Private Client

  Jan 2014 - Oct 2014

  Personal Assistant

  At the beginning of 2014 I relocated to fulfil a position as Personal Assistant and Nanny for a private client. My role is a versatile one and consists of many daily duties including assisting my client with her jewellery business, stocktaking, helping to set up stands at events and in shopping centres, and also caring for her three children around the clock.

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  Livewire

  Aug 2016 - Jul 2017

  Social Secretary

  In order to keep our radio station running smoothly, it is important to maintain relationships between members. As part of my role I organise events for members to attend and socialise with one another. This has included a Christmas Ball with 120+ guests, and various club nights as well as a charity Quiz night. I also have a radio show at the station, and participate in other activities; such as hosting the annual Battle of the Bands competition and attending awards ceremonies.

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  LUSH

  Oct 2016 - Jan 2017

  Sales Assistant

  I work part time as a sales assistant at a busy luxury cosmetics store alongside studying at University. I am responsible for upholding the exceptionally high and attentive level of customer service that Lush is renowned for globally. My duties include handling money and operating a till, assisting with deliveries, and replenishing stock on the shop floor.

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  Bravissimo

  Apr 2017 - Jun 2017

  Sales Assistant

  Providing a friendly and personal level of customer service primarily to women, acknowledging the intimate nature of lingerie fittings. Staying organised and upbeat at all times in order to keep on top of three rooms worth of extensive stock and locate specific items in a timely and easy manner.

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  Paymentsense

  Sept 2017 - Jul 2020

  Looking after a portfolio of high value customers and orchestrating behind the scenes to ensure their experience with us is seamless and they are achieving their maximum potential. This includes identifying gaps where they could benefit from integrated payment solutions, as well as creating bespoke payment profiles that align to their needs. Primarily I provide assistance to sales people out in the field via various channels of communication. My duties include preparing applications to be sent to bank, completing CDD checks, conducting risk assessments, managing a busy inbox, and being the first port of call for our sales team with queries and assistance getting applications ready.

  • Customer Success Manager

    Nov 2018 - Jul 2020

  • Operations/Sales Support Assistant

    Sept 2017 - Oct 2018
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  Dojo

  Sept 2020 - Dec 2020

  Operational Specialist
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  Paymentsense

  Sept 2020 - Dec 2020

  Operational Specialist
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  Swift

  Jan 2021 - now

  • Global Program Manager - Frictionless Portfolio

    Jan 2022 - now

  • Customer Success Manager

    Jan 2021 - Dec 2021