Alex Kinyua

Experience

• 

  Power Base Limited

  Jan 2011 - Apr 2011

  Intern

  • Creation of class, Entity relational diagrams, Activity and use case diagrams for the systems.• Creation of the java server pages for the different modules that will be integrated with the system.• Installation of networking components i.e Routers,Switches in the organization• Troubleshoot and manage problems that arise in the network thus ensuring efficiency in the network..• Resolving computer hardware, software problems installation workstations as well as providing end user support to the staff including resolving their queries. Show less

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  Internet Solutions Kenya

  Oct 2013 - Sept 2016

  • Implementation and troubleshooting of L3 MPLS VPNs for clients.• Management of escalated technical challenges from engineers and comprehensive resolution within SLA.• Ensure proactive scoping, solution provision and documentation of recurrent technical client complaints.• Dedicated engineer to key and partner clients offering technical support and service improvement plans.• Development and training of intermediary engineers with the aim of improving efficiency and overall technical skill level. Show less • Ensure high availability and reliability of the Internet & Network infrastructure, applications and connectivity within the organization and various sites.• Assisting clients through a series of actions, either face to face or on phone to diagnose internet connectivity problems, mail and other issues.• Configuration of networking devices such as CPEs, routers, firewalls and switches.• Troubleshooting internet connectivity on wireless and fiber optic links.• Recommend the best security/firewall/antivirus/and/or content filters to be implemented at customer site.• Monitor clients link quality (pro-activeness)-Latency, packet loss, Reliability.• Providing support, including procedural documentation and reports as per SLA. Show less

  • Senior network support engineer

    Jan 2016 - Sept 2016

  • Technical Network Support Engineer

    Oct 2013 - Dec 2015
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  Pevans East Africa LTD - Sportpesa

  Oct 2016 - now

  Network Engineer

  •Network Design – Improving the network infrastructure by designing solutions based on balanced security and connectivity data center needs.•Documentation of all network designs and service flows that aid in troubleshooting issues.•Research and implementation of solutions based on challenges faced in the environment. This involves POC to actual implementation on production.•Liaising with service providers to ensure all agreed SLAs are met.