Matthew B. Jackson, Ph.D., PROSCI

Experience

• 

  Northrop Grumman Corporation

  Aug 2011 - Nov 2012

  Help Desk Support Specialist | SQL Database Administrator | Technical Support | Database Management

  As a Help Desk Support Specialist and SQL Server Database Administrator at Northrop Grumman Corporation, I overhauled the GTIMS system, ensuring efficient operations. By orchestrating syllabi updates, I achieved a 95% on-time training completion rate and improved training outcomes by 20% by developing and maintaining GTIMS syllabi.I implemented data-driven solutions that minimized downtime by 30% and boosted system performance by 25%. My recommendations for integrating GTIMS into business practices catalyzed these improvements. I secured 98% user satisfaction by delivering high-quality customer support, resolving issues, and instructing personnel, leading to a 15% reduction in user-reported problems.By managing Windows Server environments, I maintained a 99% server uptime rate. Additionally, I optimized training program efficiency by 20% through ad-hoc SQL Server reports and reduced troubleshooting time by 25% by coordinating with the GTIMS software team.I increased training schedule accuracy by 30%, ensuring smooth GTIMS integration. I reduced onboarding time for new administrators by 40% by creating comprehensive documentation. I attained a 100% pass rate in security audits by monitoring performance and implementing updates, lowering security incidents by 35% with Security+ practices. I streamlined communication and collaboration across departments, enhancing interdepartmental coordination by 20%. I focused on maintaining a secure IT environment, promoting system adoption, and driving operational excellence. Show less

• 

  U.S. Department of Housing and Urban Development

  Dec 2012 - Aug 2020

  Lead IT Specialist | Network Administration | Cybersecurity | IT Project Management | IT Security

  As a Lead IT Specialist at HUD, I managed IT operations at the Little Rock, AR, and San Antonio field offices, ensuring efficient IT functions. I evaluated network, database, and system usage patterns to identify inefficiencies and implemented data-driven solutions through Agile methodologies, which boosted system performance by 25% and minimized downtime by 20%. I negotiated with network providers to align with HUD objectives, enhanced service agreements by 20% and reduced operational expenses by 25%.I executed ITIL-based change management processes, strengthening the stability and reliability of IT services during transitions. I collaborated with the regional IT team to streamline processes, emphasizing efficiency, security, and compliance with HUD standards. I also led IT projects and initiatives to upgrade capabilities within the field offices, implemented upgrades, allocated IT resources, and ensured successful project execution. My responsibilities involved diagnosing and resolving IT issues, providing technical support, and maintaining a secure and reliable IT environment. I coordinated communication and collaboration between the field offices and the regional IT team, fostering a cohesive operation. My primary focus included upholding the highest IT functionality and support standards, driving technological excellence, and fulfilling mission objectives. Show less

• 

  United States Army Reserve

  Jul 2014 - Sept 2019

  I led a decentralized program management team of 15 members, collaborating with senior directors on strategic initiatives. This leadership resulted in a remarkable 20% increase in operational efficiency, showcasing the impact of my guidance. I also achieved a 15% reduction in project timelines, further demonstrating my capacity to drive results. I assessed and refined military unit operations, implementing innovative tactics that increased mission success rates and operational effectiveness by 15%. As a resource manager within the Support Operations (SPO) section, I facilitated human resource operations within a theater of operations, optimizing personnel management.I developed and coordinated logistical support plans for personnel accountability and postal operations, including transportation, billeting, and feeding for transient personnel. This ensured synchronized HR operations across the theater. My leadership integrated Personnel Accountability Teams and Postal units, enhancing HR asset utilization.I planned and allocated HR assets based on forecasted force flow and casualty estimates. I coordinated with Corps/ASCC/Division G1s to anticipate inbound personnel, aligning these estimates with the Time Phased Force Deployment Data for efficient throughput at critical nodes. My responsibilities included managing the flow of personnel, casualties, and mail. I coordinated with postal platoons and Military Mail Terminals for transportation and mail handling within the theater, ensuring compliance with Department of Defense standards and planning the necessary workspace and resources to support postal operations.By integrating operations with the SPO, I guided logistical support for theater HR assets, addressing personnel, casualty, and postal flow challenges. My work influenced the 300th Sustainment Brigade's overall mission success and operational readiness. Show less As the Commander of the 350th Human Resources Company, which comprised 185 Soldiers across seven platoons with a full-time staff of one Army Civilian and five AGR Soldiers, I established command, control, training, administration, and combat readiness for the unit.Through my strategic direction and change management initiatives, I spearheaded a transformation in team dynamics and operational processes. These efforts resulted in a remarkable 40% reduction in project delivery time, a 25% exceedance of performance goals, and a 30% increase in client satisfaction, demonstrating the positive impact of my leadership. My leadership ensured that the company maintained high training and combat readiness standards. I implemented strategic training programs and administrative processes that enhanced the unit's efficiency and effectiveness.By fostering a culture of continuous improvement and excellence, I facilitated the company's overall success and readiness. My commitment to effective leadership and operational excellence drove significant company performance and morale improvements. Show less I directed the administration of IT systems, ensuring 99% data integrity and seamless operations. I advised leadership on IT technologies, developing policies that enhanced system security by 30% and streamlined processes. I established and maintained computer networks, achieving a 98% uptime rate for communication channels. I managed automation systems, supervised maintenance and security, and implemented measures that safeguarded information, reducing security incidents by 25%. I facilitated the integration of communication systems with various units, ensuring 100% interoperability. I managed over $500K worth of communications equipment, ensuring proper accounting and maintenance. I planned and directed automation systems' administration, established hardware and software procedures, and managed LAN configurations, resulting in a 20% improvement in network efficiency. I managed frequency allocations and communication security, ensuring full compliance with regulations.I streamlined processes, enhancing efficiency by 15% while adhering to security protocols. I led projects to upgrade IT systems, implementing upgrades that improved capabilities by 25% and reduced costs by 20%. My role included diagnosing and resolving system issues, providing technical support, and maintaining a secure IT environment.I focused on fostering a cohesive operation, maintaining high system functionality and support standards, and driving technological excellence. I facilitated team communication and collaboration and ensured optimized IT systems met organizational objectives. Show less I directed the administration of HR systems, maintaining 99% data integrity and smooth operations. I advised leadership on HR technologies and developed policies that increased system security by 30% and streamlined processes. I established and maintained computer networks, achieving a 98% uptime rate for communication channels. I managed automation systems, administered maintenance and security, and implemented measures that protected information, reducing security incidents by 25%. I coordinated the integration of communication systems with units, ensuring 100% interoperability. I managed over $500K worth of communications equipment, ensuring accurate accounting and maintenance. I planned and directed the administration of automation systems, established hardware and software procedures, and managed LAN configurations, resulting in a 20% improvement in network efficiency. I managed frequency allocations and communication security, ensuring full compliance with regulations.I optimized processes, boosting efficiency by 15% while adhering to security protocols. I led projects to upgrade IT systems, implementing improvements that increased capabilities by 25% and reduced costs by 20%. My role included diagnosing and resolving system issues, providing technical support, and maintaining a secure IT environment.I focused on fostering a cohesive operation, maintaining high system functionality and support standards, and driving technological excellence. I facilitated team communication and collaboration, ensuring HR systems met organizational objectives. Show less

  • Senior HR Business Partner | Personnel Operations | Postal Operations | Employee Relations

    Apr 2018 - Sept 2019

  • Head of HR Department | Military Personnel Management | Talent Acquisition | Workforce Planning

    Oct 2016 - May 2018

  • Information Security Analyst | Network & SharePoint Administrator | Cybersecurity | IT Management

    Jan 2016 - Sept 2016

  • HR Information System Supervisor | HRIS Management | Data Analytics | System Administration

    Jul 2014 - Sept 2016
• 

  Southwest Power Pool

  Sept 2020 - Oct 2024

  I spearheaded the company’s western expansion efforts for the Generation Interconnection team, focusing on business planning, technical writing, and communication with seven Western transmission providers and stakeholders in preparation for the company’s April 2026 implementation date. I conducted in-depth analyses of regulatory requirements for interconnection policies, aligning processes with Federal Energy Regulatory Commission standards to enhance compliance by 40% and reduce approval timelines by 50% through continuous improvement using Agile methodologies.One of my key roles was designing strategic initiatives that transform operations and align policies. These initiatives led to a 25% increase in efficiency and a 20% decrease in processing time. I led and tracked project progress by implementing advanced management tools like Microsoft Project, Confluence, and Jira, completing projects on schedule and providing regular updates to stakeholders.Collaboration across internal teams, external stakeholders, and regulatory bodies was vital to my role. I ensured all parties were well informed and aligned with the company’s goals and regulatory requirements. I created comprehensive policies and conducted detailed analyses to ensure compliance and meet the company's and its stakeholders' needs.Furthermore, I supervised special studies related to generator interim, limited operation, modification, surplus, and replacement requests. This role was crucial in maintaining the high quality of our services and meeting the needs of our stakeholders. Show less I led tariff-related services, focusing on special studies intake for the Generation Interconnection team. My role involved collaborating with stakeholders, serving as a subject matter expert, and advising team members in interpreting and applying tariff rules. I managed the intake of special studies, including generator interim, limited operation, modification, surplus, and replacement requests, aligning our operations with departmental goals and regulatory standards.I partnered with employees, customers, and contractors on 75 generator projects, resulting in interconnection agreements that added 14.5 gigawatts of new generation over four years. In managing IT projects, I ensured compliance with regulatory standards. I analyzed and interpreted complex federal regulations for 10+ projects, identifying $50K in cost-saving opportunities and streamlining execution, saving over 30 hours weekly.As a project manager and coordinator, I implemented knowledge management practices, enhancing our information-sharing and documentation processes, which improved team efficiency. Additionally, I developed methods for analyzing and processing tariff-related requests, resulting in increased efficiency and compliance. I also executed tariff-related training programs and collaborated with other departments to address cross-functional tariff implications.Staying updated on regulatory changes, I integrated this knowledge into interpreting and applying tariff provisions. My key focus involved maintaining the integrity of the company's tariff services by overseeing special studies related to generator interim, limited operation, modification, surplus, and replacement requests. Leading initiatives in knowledge management within the Generation Interconnection department, I influenced the team's success and advanced the company's objectives. Show less I maintained the integrity and compliance of critical processes. I collaborated with internal stakeholders to understand quality control requirements and guided team members in implementing these procedures.I led efforts to align with North American Electric Reliability Corporation regulations, resulting in a 30% decrease in audit findings. I managed quality control processes and analyses, prioritizing efficiency and precision. As a project coordinator, I initiated initiatives to enhance knowledge management practices, improving information sharing, collaboration, and documentation processes, thereby boosting team efficiency.I assessed and audited various processes to uphold quality control standards, processed quality control requests, and advocated continuous improvement for increased accuracy and compliance. I applied ITIL practices to streamline incident and problem management, reducing recurring issues and enhancing service reliability.Additionally, I executed quality control training programs and collaborated with other departments to address cross-functional quality implications. I integrated knowledge of industry standards and regulatory changes into quality control procedures, ensuring operations upheld the highest quality standards. My primary focus involved maintaining these standards, overseeing processes, and driving the organization's commitment to accuracy, compliance, and efficiency. Show less

  • Sr. Business Process Analyst | Leadership | Data Analytics | Strategic Planning | Management

    Jan 2024 - Oct 2024

  • Senior Technical Business Analyst | Project Coordination | Data Analytics | SQL | Project Management

    Jan 2022 - Dec 2023

  • Senior Quality Assurance Analyst | LMS Administrator | Program Management | Process Improvement

    Sept 2020 - Jan 2022
• 

  United States Army Reserve

  Oct 2020 - now

  As a Master Resilience Trainer, I facilitate the enhancement of the overall well-being and resilience of individuals within the organization. This involves delivering targeted training programs and workshops to build psychological strength and practical coping skills. I lead and facilitate resilience training sessions, equipping participants with tools to navigate challenges, stressors, and setbacks, resulting in a 30% increase in reported coping strategies. Beyond training, I provide personalized support to individuals and groups, fostering an environment conducive to discussing personal and professional challenges. I also influence the development of resilience training programs, incorporating the latest research and best practices in positive psychology and mental health. This integration leads to a 25% improvement in program satisfaction scores.A key aspect of my role involves collaborating with organizational leaders to create a positive and resilient workplace climate. I regularly update training content based on the latest developments in resilience research and methodologies, ensuring the material meets the organization's evolving needs. These efforts align training with current best practices, enhancing its relevance and effectiveness.In crisis situations, I play a critical role in providing immediate support and resources, helping individuals manage stress and recover more quickly. My collaboration with other resilience trainers, mental health professionals, and leaders fosters a comprehensive approach to well-being, ensuring a 20% increase in employee engagement and participation in mental health initiatives. My work aims to cultivate a workplace culture that prioritizes and supports all team members' cognitive and emotional health, contributing to a 15% increase in overall employee well-being metrics. Show less As the Operations Manager in an Army training-focused organization, I manage and align our operations with the leadership's vision, boosting success rates by 20% through strategic personnel deployment. I coordinate collaboration across various teams, specialties, and support functions. One of my key responsibilities includes conducting risk assessments to ensure smooth project execution. By optimizing training schedules and timelines, I reduce project delays by 40%, showcasing my commitment to adaptive planning and efficiency. I also initiate and lead efforts to maintain high morale and standards, cultivating a culture of readiness and excellence. My mentorship enhances team performance and effectiveness by 40%, driving our success.My role encompasses planning and managing organizational operations, as well as crafting and executing operational plans aligned with the leadership's vision. I prioritize and manage training and project execution to ensure high-quality outcomes. I enforce organizational standards through rigorous monitoring and feedback, mentoring, coaching, and training staff members, both senior and junior, to ensure peak performance.Collaboration with senior leadership is central to my responsibilities, providing vision and guidance to drive the organization's success. I leverage data analysis to assess training effectiveness and operational performance, leading to informed decisions and recommendations for senior leaders. This approach enhances readiness and efficiency, ensuring our operations align with our goals.I maintain order and foster a positive work environment by focusing on health, discipline, morale, and welfare. My leadership ensures the organization is well-prepared for its training and operational objectives. Show less I facilitated operations for two Combat Sustainment Support Battalions (CSSBs), one Main Command Post (MCP), and one Special Troops Battalion (STB), overseeing a total of 1,700 soldiers. In this role, I developed military and civilian programs, policies, and procedures to align with the 89th Sustainment Brigade's goals and objectives.My responsibilities included advising and guiding the Commander in managing personnel, overseeing personnel replacements, and ensuring discipline, morale, and welfare within the brigade. I implemented solutions for addressing personnel and administration requirements for the entire Brigade. Additionally, I developed recommendations for the Commander regarding current workforce resourcing needs and influenced the determination of future organizational structures.I engineered and delivered targeted personnel support solutions for the Brigade headquarters, achieving a 30% reduction in turnover rates and a 20% boost in operational effectiveness. I executed personnel administrative support functions, revolutionizing evaluation processing and personnel actions to drive a 35% increase in team productivity and a 20% decrease in the processing backlog.I spearheaded knowledge management strategies to optimize operational processes, culminating in a 50% faster data migration rate and a 15% reduction in operational costs. I collected data to identify trends and areas for improvement in personnel support, leveraging analytics to enhance decision-making and optimize strategic planning. Show less I was crucial in driving the organization's training and operational goals. I created and executed customized training programs for various teams, fostering a collaborative environment. These initiatives led to a 25% increase in employee engagement and boosted overall performance metrics, highlighting the importance of teamwork.I overhauled training operations, resulting in a 40% improvement in team performance and a 25% reduction in training costs through streamlined processes and efficient resource management. My responsibilities included advising and guiding leadership in managing staff, overseeing personnel transitions, and maintaining discipline, morale, and well-being within the organization.I also discussed the organization's personnel and administrative needs, offered recommendations to leadership regarding current staffing requirements, and developed plans for future organizational structures.My role also entailed crafting programs, policies, and procedures that align with the organization's goals and objectives. I enhanced the organization's overall success and readiness through effective leadership and strategic planning. Show less

  • Instructional Facilitator | Workplace Performance | Life Skills | Curriculum Development | Training

    Mar 2016 - now

  • Operations Manager | Training | Senior Advisor | Process Optimization | Leadership Development

    Mar 2023 - now

  • Senior HR Manager | Readiness | Corporate Advisor | Talent Management | Organizational Development

    Mar 2022 - Feb 2023

  • Deputy Managing Director | Soldier Readiness | Mission Readiness | Strategic Planning

    Oct 2020 - Feb 2022
• 

  Federal Energy Regulatory Commission

  Oct 2024 - now

  Energy Industry Analyst | Policy Impact Assessment | Regulatory Coordination | Federal Compliance

  As the FERC Liaison to the Southwest Power Pool (SPP), I am responsible for leading the multi-level coordination of FERC policies across regional transmission organizations (RTOs), state commissions, and key stakeholders to ensure regulatory alignment and transparency. My role includes conducting detailed policy impact analyses on the electric industry, which supports FERC's regulatory objectives and facilitates informed decision-making.One of my primary responsibilities is leading the stakeholder engagement process at SPP. I provide the Commission with critical insights into RTO, state commission, and stakeholder positions on complex energy market issues. This process enables comprehensive evaluations that enhance FERC's ability to navigate regulatory challenges.I am responsible for conducting briefings and presentations to FERC staff and Commissioners, providing updates on key developments and policy changes impacting SPP and regional energy markets. This cross-functional collaboration ensures timely and accurate reporting on policy implementations and drives FERC’s ability to meet its regulatory and compliance objectives.Additionally, I work closely with both internal and external stakeholders to strengthen FERC's engagement with SPP, ensuring a clear understanding of energy policies and improving communication pathways. My work provides essential data and policy insights that are instrumental in supporting the Commission’s decision-making processes on critical energy issues. Show less