Josh Spisak

Experience

• 

  Hyland Software

  Jun 2001 - Sept 2002

  Technical Support

  Provided advanced technical support of the OnBase product line to customers and resellers.• Developed knowledge base through the documentation of technical issues and solutions to ensure efficient resolution by technical team.• Completed database manipulation for clients as needed to resolve technical issues.• Completed enhancements as required by clients.

• 

  Fiserv

  Sept 2002 - Mar 2007

  Senior Solutions Consultant

  Senior member responsible for being top-level support as well as custom solution design for customers within the Nautilus Product Group. Created, Installed, and Trained customers on solutions to help automate business tasks.• Created custom internal Case Management applications for Fiserv to handle contract receipt and creation of purchase requests for customer contracts.• Created custom internal Case Management application for Fiserv to track customer support calls.• Designed, configured and installed All SOX solutions.• Created custom lab environment for testing and demo showcasing, of the Nautilus products. Show less

• 

  Information Access Systems

  Mar 2007 - Oct 2010

  Senior Workflow Developer

  Senior Developer responsible for the customization and implementation of Enterprise Document Management Systems at client locations throughout the United States. Implementations include technical evaluation of business, custom development to provide integration into existing systems, user acceptance testing, training and documentation.• Senior Technical Consultant/Developer on multi-divisional state government ECM installation for 1000+ Users. System provided workflow automation of intensive manual processes which increased operational efficiency and cut processing time half.• Developed custom applications in C# that worked in conjunction with the Hyland API.• Developed custom scripting to interface with the Hyland OnBase product to address specific technical needs of clients.• Developed custom testing and training sessions as dictated by specific client needs. Show less

• 

  First Republic Bank

  Oct 2010 - Sept 2011

  Senior Workflow Developer

  Senior Developer responsible for the customization and implementation of ECM System within First Republic, to improve operational efficiency in deposit, loan, and wealth operations. Also, responsible for expanding Hyland ECM solution into other departments and areas within First Republic.• Develop custom applications in C# that worked in conjunction with the Hyland API.• Develop custom scripting to interface with the Hyland OnBase product to address specific technical needs of the bank.• Develop custom pre-processors to “massage” data coming from multiple vendors to store within the OnBase database. Show less

• 

  Fiserv

  Sept 2011 - Jan 2022

  Sr Product Manager - ECM

  Responsible for the design and customization of ECM Solutions to all current and prospective Fiserv customers, along with the design and development process of surround products. Engaged in multi-million dollar solutions from, Sales Engagements/Engineering, Demonstrations, Proof of Concepts, Pricing, Implementation planning, Implementation, and Customization of solutions. Design of new product functionality from evaluation market adoption/need, requirements, design, and being the liaison between development and business need/functionality.• Aided in the closing of 24 MM Dollar Deal 2016• Consistently create plans and direction to grow mature product line by 7-10% year over year • Responsible for future product roadmap and direction• Responsible for product line profitability • Focused on improvement of Efficiency ratio through Automation for all Banks and Credit Unions• Focused on improved Employee and Consumer interaction with use of technology Show less

• 

  Hyland

  Jan 2022 - Jan 2025

  Responsible for the product strategy and execution of Hylands Cloud Native Capture suite, As well as product and strategy of legacy ECM Capture capabilities.• Consistently create plans and direction to grow a mature product line• Building brand new product lines for continual success• Responsible for future product roadmap and direction• Responsible for product line profitability Responsible for the product strategy and execution of Hylands Cloud Native Capture suite, As well as product and strategy of legacy ECM Capture capabilities. • Consistently create plans and direction to grow a mature product line• Building brand new product lines for continual success• Responsible for future product roadmap and direction• Responsible for product line profitability

  • Sr. Product Management Leader - Hyland Capture

    Jun 2024 - Jan 2025

  • Sr. Product Manager - Hyland Cloud Capture

    Jan 2022 - Jul 2024
• 

  Baker Hill

  Jan 2025 - now

  Director of Product Management

  Seasoned professional responsible for the product strategy and execution at Bakerhill, focusing on the expansion of NextGen's product to encompass advanced Document and Data automation capabilities utilizing Intelligent AI and GenAI techniques. Consistently devising plans and providing direction to grow this new product line, augmenting the Commercial Lending, Consumer, and Small Business sectors that NextGen currently serves as an LOS. Accountable for both future and current product roadmaps, ensuring the product line's profitability and sustained growth into these expanded capabilities that will drive value for current and future customers of the NextGen platform. Show less