Kevin Lin

Experience

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  HSBC

  Jun 1999 - Sept 2013

  -Develop and provides operational guidelines and procedures for all Customer Group distribution and operation support channels to ensure that operation policies & processes in relating to banking products & services are will developed in terms of operational control, fulfilling group policies, local regulation, as well as operation efficiency delivery.-Establish and provide operational guidelines/ procedure/ process flow for Liabilities, Assets, Trust, Insurance, and Investment and other products/ services.-Drive process efficiency improvement to support business operations in an effective manner.-Identifies process improvement opportunities and action plans for Customer Group management’s execution.-Provide timely suggestion & feedback for operational inquire.-Manage the annual SOP review to ensure provide updated procedure.-Study impacts of new regulation requirements and govern the process change.-Study impacts of group policy changes and ensure related processes are timely reviewed & revised accordingly.-Work with process owners to implement operational controls of any weakness is identified during Internal Audits, Group Audits, and Regulatory Audits. Show less -Maintain Bank internal control standard, implement and observe Group compliance policy and awareness of operational risk and minimize the likelihood of it occurring.-Contribute to make effective and efficient Call Centre’s operations and service excellence to deliver competent and timely customer service/ sales.-Assist to plan and build a competent customer service team to achieve both sales and service target.-Facilitate cross-selling efforts of the bank to contribute developing the Bank’s asset and liability business portfolios.-Ensure effective development and performance of subordinates.-Build up multi-function team to leverage current capacity among Call Centre.-Aiming for inbound cross-selling to become profit generating center. Show less

  • HTS Risk and SOP Manager

    Jan 2011 - Sept 2013

  • Personal Banking Call Centre Manager

    Jun 2004 - Jan 2011

  • Credit Card Call Centre Representative

    Jun 1999 - Jun 2004
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  DBS Bank

  Sept 2013 - May 2014

  Unit Local Compliance Representative, Risk, SOP Manager

  -To set up control policy/ framework/ process across Customer Banking and Corporate Banking as to ensure full compliance of regulations and internal/ Regional policies; and to work with key stakeholders to ensure all key risks.-Define and execute the risks and control monitoring plans, key indicators and effective control reporting.-Coordinate and ensure implementation of business resolution of internal and external audit points as well as regulatory reviews.-Review operational risks and adequacy of existing procedures and controls on day-to-day operations, new product and process in accordance to Internal standards, external regulatory and compliance requirement.-Compile regular risk reporting based on the framework for local and Regional Senior Management.-To set up PDPA control to get the BS10012 standard Certification. Show less

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  SCB Bank

  Oct 2014 - Sept 2016

  Financial Crime Risk Manager

   Promote the culture and practice of anti-money laundering compliance within the letter and spirit of regulatory requirements and ethical standards in the conduct of business. Performing CST (control sample testing) and QA (quality assurance) as defined by global and regional programs as below.﹣ Roll out FCC ORF (Operational Risk Framework).﹣ Quality assurance for HK Business Restrictions uploads process.﹣ Quality assurance for Transaction Investigation & Surveillance and Customer Name Screening control. To ensure appropriate escalation, effective communication and awareness to senior management, whilst working in close cooperation with relevant stakeholders and FCC Committees both locally and overseas. To management and implement programs of work in support of local and broader Group and Regional FCC objectives. Assist in the coordination and provision of information during internal audit and regulatory inspection s related to FCC activities. Show less

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  HSBC

  Sept 2016 - Aug 2018

  VP Financial Crime Compliance_AML

  -Implement and adhere to global standards, through conformity with regulations, including the DPA and ensure appropriate conduct at all times.-Responsible for overseeing the effective implementation and sustainable execution within the Country AML investigations objectives and guidance.-Brief internal and external stakeholders, including regulatory bodies and law enforcement.-Conduct gap analysis for local regulation change and brief to internal stakeholders. -Engage with local/ regional FCC assurance to agree monitoring and review of AML investigation work to provide independent comfort that cases are investigated competently, proportionately and promptly. -Provide advisory and leadership steer to the AML Investigation team.-Responsible for communicating with MJIB and Official bodies. Show less

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  Cathay United Bank

  Jan 2019 - now

  VP Anti-Money Laundering Compliance Department (規範管理科長)