Andrei Kloss

Experience

• 

  ING

  Mar 2007 - Jun 2010

  Insurance Agent
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  Apple

  Jan 2011 - Jul 2014

  Apple Solutions Consultant

  • Implementing and delivering Apple directed initiatives and leveraging Apple strategies and programs.• Developing a strong working relationship, team-work and sense of mutual respect with in-store manager and members of the virtual team.• Maintaining an excellent sales, product and service knowledge at all times in order to deliver the best customer solution; using this knowledge to cross-train team members.• Coaching, training and developing staff members within the assigned location to advocate the features and benefits of Apple’s products and services. Developing skill-sets and behaviours which will allow them to bring these to life in a sales interaction with customers on a daily basis.• Maintaining regular contact with Apple Operations to ensure smooth order and delivery process.• Arranging and conducting Quarterly Reviews with Store, Area or Regional management to discuss the performance of the store and the plans for growth in future quarters. Show less

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  UNIQA Österreich Versicherungen AG

  Sept 2014 - Nov 2019

  Risk Consultant

  • Conducting risk assessments for clients to identify potential hazards, liabilities, and losses.• Developing and recommending strategies to mitigate or transfer risk, such as insurance policies, safety programs, or loss control measures.• Advising clients on best practices for risk management and helping them understand the terms and conditions of insurance policies.• Maintaining accurate records and documentation of risk assessments and consulting activities.• Specializing in life, healthcare, and casualty insurance. Show less

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  Deutsche Telekom Services Europe Romania (DTSE Romania)

  Nov 2020 - now

  • Maintaining and creating content in German and English according to the editorial style guide for the high-reach internal HR portal of Deutsche Telekom.• Coordinating the content with the product managers and advising them on the best possible presentation of their content in the HR portal.• Writing German and English headlines and long copy for HR topics: from travel booking to salary conditions to health offers.• Monitoring, analyzing traffic and developing optimization measures.• Creating newsletters and web pages on a variety of topics, using HTML5 and CSS3. Show less

  • Senior Online Content Manager

    Apr 2023 - now

  • Online Content Manager

    Nov 2020 - Apr 2023