Muhammad Ammar

Experience

• 

  Ibex. Pakistan

  Apr 2018 - Dec 2018

  Customer Service Executive

  As a customer service executive, I handled clients i.e Foodpanda Pakistan concerns, offered suitable solutions and alternatives within the allotted period, and then followed up to make sure the issue was resolved. Maintained client interaction logs, handled customer accounts, and filed paperwork. Observed communication protocols, rules, and regulations and went above and beyond to engage customers.

• 

  The Indus Logistics

  Jun 2019 - Dec 2019

  Management Trainee Program

  - Contributed to the "TIL-HMA 3 Star Dealership" project with Hino Motors Asia Ltd., enhancing dealership efficiency through effective supply chain management and Lean Six Sigma principles.- Assisted in optimizing inventory turnover and developed a cost-saving initiative that reduced operational expenses by 8%.- Gained valuable experience in managing international projects, enhancing cross-cultural communication and collaboration skills.

• 

  Pak und German GmbH

  Feb 2022 - Aug 2022

  Retail Operations Manager

  - Oversaw daily retail operations, implementing data-driven strategies that boosted profitability by 12%.- Organized and executed promotional events, increasing foot traffic by 20% and enhancing brand visibility.- Analyzed sales data and market trends to identify growth opportunities and optimize sales approaches.- Led and motivated a team to improve operational efficiency and align with company objectives.

• 

  A&o Hostels

  Dec 2022 - Sept 2023

  • Implemented inventory management strategies and collaborated with cross-functional teams to optimize stock levels, reducing costs and enhancing efficiency.• Supported quality control initiatives and participated in maintenance protocols, contributing to high service standards and guest satisfaction.• Assisted in forecasting demand, capacity planning, and conducting research to inform strategic decision-making in the hospitality industry.• Contributed to the development and implementation of standard operating procedures (SOPs), integrating technology solutions to streamline operations and enhance customer experiences while ensuring safety and security protocols. Show less • Managed front desk operations during overnight shifts, ensuring efficient guest service by processing check-ins, check-outs, and efficient room optimizations via ASSD. • Conducted nightly audits of cash, credit card transactions, and room revenues to maintain accurate records.• Handled guest complaints and incidents professionally, resolving issues promptly to maintain guest satisfaction. • Provided training and ongoing support to new front desk staff, contributing to team cohesion and operational excellence. Show less

  • Operations Management Intern

    May 2023 - Sept 2023

  • Night Auditor

    Dec 2022 - Aug 2023