Ahmad Hammad

Experience

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  Giga company for telecommunication services

  Jan 2013 - Jan 2013

  Trainee Telecommunication Engineer

  Working closely with civil engineers, electrical, engineering technicians and staff toensure projects are delivered on time and within budget.Duties:Outdoor coverage, new sites.Installation.AlignmentConfiguration.In door coverage (galleria mall, sweifieh)Dismantle.

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  TeleFinity

  Jun 2014 - Jun 2016

  Technical Support Engineer

  • Provides technical direction for the development, design, and systems integration for client engagement from definition phase through implementation• Integration with other PBX’s (CUCM, Avaya, Nortel, Ericsson, Mitel, Siemens, Panasonic), FXO’s and FXS gateways (Grand Stream).• Follow and implement all directives, policies, and procedures. • Supervise and assign duties to developers and technical staff.• Manages client interaction and expectations regarding development efforts.• Provide technical support and representation at trade shows, conferences, and similar events• Perform hardware and software installations. • Develop technical documentation for training, software/hardware use, user procedures, and as-required project deliverable.• Technical Support Supervision on TeleFinity systems and implementation of: • TeleFinity - Contact Center. TeleFinity - IVR / build and design scripting.• TeleFinity - Recording System (Digital, Analog and IP Recording). • TeleFinity - Billing System. • TeleFinity - Helpdesk System. Show less

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  Zajil Telecom

  Jun 2016 - Jun 2018

  NOC Engineer

  Technical Support for Zajil Telecom (ISP) VIP Corporate CustomersAnalyze, configure and troubleshoot small, medium and large size networks.Troubleshooting customer complaints for internet and Data services regardless the media (ADSL-PPPoA, ADSL-PPPoE, SHDSL, Fiber, GPON, ISDN Voice, Voice, Wireless and Microwave).Solve product and network problems of low, medium, and high complexity.Troubleshooting starts from DSLAM then Backbone routers going toward Customer side CPE, Router and Switch.Opening & following up trouble tickets (Resolving, Halting & Closing).Dealing with different kinds of Cisco routers on daily basis such as (800, 1800, SOHO97, 6260, 3800, 7000) series, Cisco Switch’s such as (3750, 2950) series, DSLAM MALC, DSLAM New Paradyne (8820) and Cisco DSLAM (6250) series and ISDN voice Modems.Troubleshoot network connectivity problems (LAN and WAN) in daily operations.Experienced with physical layer interfaces and cabling standards.Network Monitoring and Network Efficiency Analysis.Troubleshooting for Email / Web Hosting / Domain services. Show less

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  TeleFinity

  Jul 2018 - now

  Senior Account Manager

  Establishing sales targets and performance metrics that are specific and aligned with the overall business strategies.Supervising and supporting account managers and representatives to ensure client satisfactionCommunicating with senior-level clients to provide assistance with resolving issues and answering inquiries.Generating innovative ideas to support customers and boost brand awarenessUsing client feedback to improve customer experienceIdentifying and approaching potential clientsEnsuring brand consistencyStaying up-to-date with product launches and providing support to clients and the sales team Show less