Ahmad Hammad

Ahmad Hammad

Trainee Telecommunication Engineer

Followers of Ahmad Hammad14000 followers
location of Ahmad HammadRiyadh, Saudi Arabia

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  • Timeline

  • About me

    Senior Account Manager

  • Education

    • Mutah university

      2009 - 2014
      Bachelor of Engineering (BE) Electrical, Electronic and Communications Engineering Technology/Technician very good
  • Experience

    • Giga company for telecommunication services

      Jan 2013 - Jan 2013
      Trainee Telecommunication Engineer

      Working closely with civil engineers, electrical, engineering technicians and staff toensure projects are delivered on time and within budget.Duties:Outdoor coverage, new sites.Installation.AlignmentConfiguration.In door coverage (galleria mall, sweifieh)Dismantle.

    • TeleFinity

      Jun 2014 - Jun 2016
      Technical Support Engineer

      • Provides technical direction for the development, design, and systems integration for client engagement from definition phase through implementation• Integration with other PBX’s (CUCM, Avaya, Nortel, Ericsson, Mitel, Siemens, Panasonic), FXO’s and FXS gateways (Grand Stream).• Follow and implement all directives, policies, and procedures. • Supervise and assign duties to developers and technical staff.• Manages client interaction and expectations regarding development efforts.• Provide technical support and representation at trade shows, conferences, and similar events• Perform hardware and software installations. • Develop technical documentation for training, software/hardware use, user procedures, and as-required project deliverable.• Technical Support Supervision on TeleFinity systems and implementation of: • TeleFinity - Contact Center. TeleFinity - IVR / build and design scripting.• TeleFinity - Recording System (Digital, Analog and IP Recording). • TeleFinity - Billing System. • TeleFinity - Helpdesk System. Show less

    • Zajil Telecom

      Jun 2016 - Jun 2018
      NOC Engineer

      Technical Support for Zajil Telecom (ISP) VIP Corporate CustomersAnalyze, configure and troubleshoot small, medium and large size networks.Troubleshooting customer complaints for internet and Data services regardless the media (ADSL-PPPoA, ADSL-PPPoE, SHDSL, Fiber, GPON, ISDN Voice, Voice, Wireless and Microwave).Solve product and network problems of low, medium, and high complexity.Troubleshooting starts from DSLAM then Backbone routers going toward Customer side CPE, Router and Switch.Opening & following up trouble tickets (Resolving, Halting & Closing).Dealing with different kinds of Cisco routers on daily basis such as (800, 1800, SOHO97, 6260, 3800, 7000) series, Cisco Switch’s such as (3750, 2950) series, DSLAM MALC, DSLAM New Paradyne (8820) and Cisco DSLAM (6250) series and ISDN voice Modems.Troubleshoot network connectivity problems (LAN and WAN) in daily operations.Experienced with physical layer interfaces and cabling standards.Network Monitoring and Network Efficiency Analysis.Troubleshooting for Email / Web Hosting / Domain services. Show less

    • TeleFinity

      Jul 2018 - now
      Senior Account Manager

      Establishing sales targets and performance metrics that are specific and aligned with the overall business strategies.Supervising and supporting account managers and representatives to ensure client satisfactionCommunicating with senior-level clients to provide assistance with resolving issues and answering inquiries.Generating innovative ideas to support customers and boost brand awarenessUsing client feedback to improve customer experienceIdentifying and approaching potential clientsEnsuring brand consistencyStaying up-to-date with product launches and providing support to clients and the sales team Show less

  • Licenses & Certifications

    • Cisco Certified Network Professional (CCNP)

      Cisco
      Apr 2017
    • Effective Leadership

      HP Autonomy
      Jan 2020
    • CRM

      Microsoft
      May 2015
    • HubSpot Inbound Certification

      HubSpot
      Aug 2023
    • Microsoft Certified Solutions Associate (MCSA)

      Microsoft
      Dec 2010
      View certificate certificate
    • Project Management Professional (PMP)

      Project Management Institute
      Dec 2020
  • Volunteer Experience

    • campaign for helping Syrian refugees in Jordan

      Issued by Dar Al Kitab Wa Sunna on Jan 2012
      Dar Al Kitab Wa SunnaAssociated with Ahmad Hammad
    • Volunteer work and community service within the framework of the university.

      Issued by Mutah University on Jan 2011
      Mutah UniversityAssociated with Ahmad Hammad
    • data Auditing and entry

      Issued by CARE on Jan 2014
      CAREAssociated with Ahmad Hammad