Raynaldi Hidayat

Experience

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  Self-employed

  Jan 2015 - Aug 2020

  Freelance Photographer
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  PT. INFOMEDIA NUSANTARA

  Aug 2020 - Jan 2023

  Responsible for collecting sample data from agent interactions with customer to evaluate whether the SOP is appropriate.Responsible for presenting material to agents regarding the KPI material for IndiHome Care services. Responsible for following up on IndiHome customer request through IndiHome Care social media. Responsible for serving and responding to IndiHome customer through social media Facebook, Instagram, Twitter, Email, WhatsApp, and IndiHome Care live chat.

  • Quality Control Officer

    Dec 2022 - Jan 2023

  • Agent T2

    May 2022 - Dec 2022

  • Agent Social Media

    Aug 2020 - May 2022
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  PT. BRI Asuransi Indonesia

  Jun 2023 - Aug 2024

  Junior Relationship Manager

  Build and improve relationships with customers and partners. Review company practices to ensure clients get maximum satisfaction from their purchases. Identify potential opportunities and inform the sales team to follow up. Educate and inform clients about the company’s products, services and special offers. Attend to client complaints and resolve issues promptly.  Conduct customer satisfaction surveys and recommend ways of improving client satisfaction. Work with internal departments to ensure company meets clients’ expectations. Oversee customer relationship management system. Show less

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  MyRepublic ID

  Mar 2025 - now

  Quality Assurance Officer