Experience

• 

  Ferma

  Mar 1993 - Feb 1996

  Project engineer

  Development and test management of Voice System applications in FERMA - at the time, a leading company in the voice system market, a subsidiary of Zodiac (formerly Intertechnique) - Missions and projects for Telkomsel (Indonesia), Cetelem, Prologos, LeDect (subsidiary of Vivendi formerly known as Cie Générale des Eaux), SIER.

• 

  Nortel networks

  May 1996 - Dec 2006

  As a UMTS OAM Quality Engineering Manager, I defined and established a set of design and test metrics that contributed to get the number of defects in the field decreasing and participated to the perception of product quality leadership. See above for more details. As the Wireless Service Introduction leader in France, I had in charge the first office application of products and services, i.e. validation in customer premises. I managed a 43 people department: >Organization, budget, people management, and project management. >Introduction on selected sites of the UMTS02 release - Vodafone Spain, O2 (UK) – of the Nortel Networks solutions (Access, Core Networks and OAM). Multiple on-site missions to introduce and validate on site new GSM products and releases in customer networks. Missions with Chunghwa Telecom (Taiwan), Sunday (Hong Kong), Voicestream (USA), Telstra (Australia).

  • UMTS OAM Quality Engineering Manager

    Mar 2003 - Dec 2006

  • First Office Application Senior Manager

    Mar 1999 - Feb 2003

  • Field First Office Application Engineer

    May 1996 - Aug 1999
• 

  Nokia

  Jan 2007 - now

  As a Customer Project Manager for several enterprise customers in Germany and Belgium, I:-ensure the RAN and Microwave contracts are executed efficently-organize the different steps of the projects from scheduling activities to acceptance operations-ensure ordering and invoicing is executed according customer requests and internal targets-drive headcount plan management and related costs baseline, As a Project Management Office manager for 2 big wireless renovation projects, I:-set up project preparation phase, ensure main processes are enabled-managed project order process, align purchase orders with customer, manage process problem solving, -complemented Project Director related to internal Project Management. As a Regional Project Management Office, I managed Customer projects delivery execution readiness:- driving project execution readiness on a selection of key projects in Europe.- driving delivery transformation programs (Project Great Start).- driving Operational Experience Surveys for a portfolio of customers and define improvement action plan with customer teams. Regional Wireless Operations Transformation through Business improvements and Quality Discipline:- define improvements plans for EMEA region based on top issues, audits or assessments, CSAT, and Lessons Learned- drive delivery transformation programs : drive initiatives part of Project Great Start program. Direct application to Linkem sales lead in Italy.- define and report KPI, assess quality practices and escalate customer issues As a Product Line Manager for Wireless Network Management product, I was responsible for the definition of the W-CDMA (3G) Network Management System Product. As a Quality manager for LTE Access, I :- lead Quality Management System for all LTE Access R&D for a multi-national team (USA, France, Germany)- defined initial LTE Access product life cycle process - drove the convergence of practices and processes for cross-domain technologies - lead regular internal audits and supplier audits, process part of the due diligence with Japanese company partner - successful first TL9000 certificate for LTE Access As a Wireless OAM Quality Engineering at Alcatel-Lucent, I organized the set of OAM processes in consistency with Alcatel-Lucent Product Life-Cycle, allowing the OAM team to be recognized as quality and product leading team.

  • Customer Project Manager

    Sept 2022 - now

  • Project Office Manager

    Apr 2019 - Sept 2022

  • Regional Project Management Office

    Jan 2016 - Apr 2019

  • Regional Project Management Office

    Sept 2013 - Jan 2016

  • Product Line Manager

    Oct 2010 - Sept 2013

  • LTE Quality Manager

    Jan 2009 - Oct 2010

  • Wireless OAM Quality Manager

    Jan 2007 - Dec 2008