Sanjay Rajan

Experience

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  Fortune Park Hotels Ltd

  Jun 2019 - Dec 2019

  Sales And Marketing Associate

  As a Sales and Marketing Associate, I played a vital role in promoting our brand, attracting guests, and driving revenue through strategic sales and marketing efforts.* Sales and Lead Generation: Actively engaged in prospecting and lead generation activities to attract new corporate and individual clients. Developed and maintained a customer database to target potential clients effectively.* Client Relationship Management: Built long-lasting relationships with existing clients. Understand their needs and preferences to provide a personalised and exceptional experience.* Market Research: Conducted short surveys within hotel and did market research to identify trends, competitors, and opportunities. Utilised data to create and implement effective marketing strategies.* Marketing Campaigns: Planed and executed marketing campaigns across various platforms, including online and offline channels. This includes email marketing, social media, search engine marketing, and print advertising.* Event Coordination: Assisted in coordinating and hosting events, conferences, and promotional activities to showcase the hotel's facilities and services to potential clients.* Sales Presentations: Prepared and delivered compelling sales presentations, proposals, and pitches to prospective clients, highlighting the unique value and offerings of Fortune Park Hotels.* Online Presence: Maintained and updated the hotel's social media profile, ensuring that content is accurate, engaging, and up-to-date.* Feedback and Reporting: Collected and analysed guest feedback and performance data. Generated regular reports on sales and marketing activities, offering insights and recommendations for improvement.* Sales Targets: Worked towards and achieved sales targets and revenue goals, contributing to the overall success of the hotel. Show less

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  Shayona

  Jan 2022 - Mar 2023

  . Collaborated closely with Shayona on merchandising and project planning for their exciting new shop in Dunstable, leveraging my expertise to ensure a successful retail debut.. Personally determined the optimal placement of products, meticulously monitored inventory levels, and orchestrated pricing strategies and promotional campaigns to drive customer engagement.. Played a hands-on role in designing the store layout, meticulously managing project timelines and budgets, and fostering strong relationships with suppliers and contractors to guarantee seamless execution.. Actively address any quality control issues that arose, swiftly implementing solutions to uphold the highest standards and ensure customer satisfaction.. Personally interacted with customers, addressing their concerns with care, promoting loyalty programs, and enthusiastically upselling additional products and services to enhance their shopping experience.. Worked closely with team members, fostering open communication and collaboration to ensure every aspect of the setup process was meticulously coordinated, culminating in a highly successful store launch. Show less As a dedicated Retail Sales Associate, I played a pivotal role in ensuring our customers received exceptional service and enjoyed an unforgettable shopping experience.. I greeted each customer with warmth and enthusiasm as they entered the store, making sure they felt valued and welcomed. I took the time to listen to their needs, provide helpful information about our products, promotions, and services, and answer any questions they had.. Invested time in developing a deep understanding of Shayona's product range, eagerly staying updated on the latest arrivals and features. This knowledge allowed me to confidently make personalized recommendations to each customer, ensuring they found the perfect items for their needs.. I took a proactive approach to sales by guiding customers through our product offerings, suggesting complementary items, and skillfully upselling to maximize sales opportunities and enhance their shopping experience. . With sharp attention to detail, I meticulously maintained our store's visual presentation, ensuring our merchandise was attractively displayed and organized. I took pride in ensuring that products were correctly priced, labelled, and always well-stocked on shelves.. Handling transactions accurately and efficiently was one of my strengths. Whether it was cash, credit cards, or other payment methods, I ensured a smooth checkout process and balanced registers at the end of each shift.. Beyond sales, I actively contributed to inventory management by assisting with receiving, unpacking, and organizing new inventory. I conducted regular stock checks, replenished shelves promptly, and flagged low-stock items for reorder to ensure our shelves were always well-stocked for our customers' needs. Show less

  • Project Management Assistant

    Jan 2023 - Mar 2023

  • Retail Sales Associate

    Jan 2022 - Mar 2023
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  Shell

  Apr 2023 - now

  As a Shift Manager at a high-volume Shell retail store overseeing all daily operations for the 24-hour fuel station and convenience market. Direct a team of 15 employees across multiple shifts to deliver exceptional service, maintain efficient operations, and drive sales growth.. Responsible for labour planning, inventory control, loss prevention, merchandising, and managing payroll. Set schedules, assign daily tasks, oversee training, and motivate team members to maintain high productivity and morale.. Served as a keyholder executing opening and closing procedures for the fuel station and convenience store. Perform daily accounting and cash-handling tasks. Ensured compliance with all safety, security, and retail operation policies and protocols.. A primary point of contact resolving customer and employee issues that arise. Possess strong communication skills and conflict resolution abilities to diffuse situations. Maintaining optimal public relations through community engagement and outreach programs.. Eager to continue developing leadership, operations management, and business acumen skills. Excited to take on more responsibility in this new management role and create an excellent employee and customer experience that drives store growth and success. Show less . Assisted customers in a courteous and friendly manner, addressing inquiries, providing guidance on fuelling, payments, and other general questions.. Accurately handling cash transactions, processing credit/debit card payments, and ensuring secure and efficient transaction processes.. Assisted customers with fuelling vehicles, following safety procedures, and demonstrating in-depth knowledge of Shell's product offerings, such as fuels, lubricants, and convenience store items..Monitored and replenished merchandise, ensuring well-maintained and fully stocked product displays, maintaining a clean and safe working environment, and adhering to safety and environmental regulations.. Built customer relationships by addressing complaints and concerns promptly, promoting Shell's loyalty programs, and upselling additional products and services when appropriate. Show less

  • Shift Manager

    Feb 2024 - now

  • Customer Service Representative

    Apr 2023 - Mar 2024
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  Currys plc

  Nov 2024 - now

  Sales And Service Specialist

  When I joined Currys, I knew I wanted to do more than just sell electronics – I wanted to make a real difference in how customers experience technology. In just two months, I've discovered that this job is so much more than a sales role; it's about connecting people with the right tech that can truly improve their lives.My approach has always been about understanding the customer. I take pride in breaking down complex tech features into simple, relatable information that helps people make the best choice. Whether it's helping a student find their perfect laptop or assisting a family in choosing the right smart home device, I'm passionate about making technology accessible.What I've achieved so far still amazes me:- Quickly climbed to become one of the top 4 sales colleagues, which isn't just about hitting numbers – it's about genuinely understanding customer needs- Developed a knack for recommending service plans that actually add value to the customer's purchase, not just boost sales- Constantly pushing myself to learn about the latest tech trends, turning my curiosity into a professional strengthEvery day is a new challenge and an opportunity to grow. I'm not just selling devices; I'm helping people navigate the exciting world of technology. From understanding the latest smartphone features to explaining how a smart TV can transform home entertainment, I'm here to make technology feel less intimidating and more exciting. Show less