Ethel Danquah

Experience

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  Tema Oil Refinery (TOR)

  May 2012 - Aug 2012

  Waste Water Treatment Unit Trainee

  • Ensured the cleanliness and safety of wastewater leaving the refinery by implementing rigorous monitoring and treatment processes, thereby protecting the environment and complying with regulatory standards.• Transferred recouped oil from the oily water in the API back to the Residue Fluid Catalytic Cracking Unit, optimizing resource utilization and enhancing operational efficiency.• Enforced strict adherence to safety protocols by ensuring all workers donned their Personal Protective Equipment at all times, thereby minimizing workplace hazards and promoting a culture of safety.• Liaised with the Residue Fluid Catalytic Cracking Unit to regulate the flow of oily water into the API, ensuring smooth operations and preventing system overloads.• Conducted regular oil level checks on the tank farm, maintaining accurate records and ensuring optimal storage conditions to support efficient refinery operations. Show less

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  NATIONAL PETROLEUM AUTHORITY

  Sept 2013 - Aug 2015

  Inspections, Monitoring, and Licensing Associate

  • Issued 117 Construction and Operating License Permits to Oil Marketing Companies to construct and operate service stations across Ghana, leading to the construction of more than 69 Fuel Stations across Ghana.• Inspected over 200 service stations nationwide to ensure Oil Marketing Companies adhered to accepted standards, imposing appropriate sanctions on those who violated regulations, thereby maintaining an 85% compliance rate.• Collaborated closely with the Finance Department to monitor and consolidate payments for various licenses of Oil Marketing Companies, Oil Trading Companies, and Bulk Distribution Companies. Ensured accuracy and compliance by implementing rigorous verification processes and maintaining meticulous records, thereby supporting financial integrity and regulatory adherence.• Provided comprehensive assistance to prospective clients with their documentation processes and submissions. Ensured accuracy and timely completion by offering personalized guidance and support, facilitating smooth transactions and enhancing client satisfaction. Show less

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  RICSConsult Ltd

  Oct 2015 - Jan 2020

  Project Manager

  • Successfully led and organized the 2017 Power Africa Conference with a project team of 23 members, on behalf of the Institute of Electrical and Electronics Engineers (IEEE), Power Engineering Society (PES) & Industry Applications Society (IAS) which recorded a 100% attendance rate.• Led a 23-member project team in the organization of the maiden edition of the Ghana Green Awards & Expo, 2016 and provided advisory support to the Technical Committee Members of the Ghana Green Awards.• Organized and led a group of 100 IEEE conference participants on a social tour to Pediatorkope Island, coordinating logistics and liaising with the Ministry of Energy to facilitate the observation of the mini-grid as part of the conference package.• Conducted extensive research and drafted an award-winning bid document for Ghana to host the 2021 FIG Working Week on behalf of the Licensed Surveyors Association Ghana and the Ghana Institution of Surveyors, successfully securing the bid against Poland.• Authored quarterly press releases for the IEEE PES & IAS Power Africa Conference and other major RICS Consult events. Crafted speeches for important dignitaries and delivered several speeches at key RICS Consult events. Additionally, wrote articles and stories for the bi-weekly "green-related issues" e-newsletters, raising awareness about environmental consciousness.• Coordinated with all event vendors and managed vendor relations effectively, ensuring the highest quality of services and achieving maximum client satisfaction while implementing cost-saving mechanisms to maintain excellence within budget constraints. Show less

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  DigiCraft

  Feb 2020 - Dec 2022

  Public Relations, Communications Specialist

  • Developed a communication plan for the Coronavirus Alleviation Program Business Support Scheme (CAP BuSS) on behalf of the National Board for Small Scale Industries (NBSSI), increasing the Initiative's visibility by 45% and strengthening the confidence of stakeholders in the NBSSI.• Effectively managed the social media accounts of the National Board for Small-Scale Industries under the CAP BuSS Initiative, with over 100 stakeholder engagements daily, ensuring seamless communication throughout the program implementation.• Awarded Best Stakeholder Engagement within the first week of Project commencement with a record 3000+ engagements per month and a 98% satisfaction rate amongst all stakeholders engaged.• Spearheaded all social media interactions and engagements for the Mastercard/NBSSI COVID-19 Emergency Relief Fund Initiative, curating culturally appropriate and professional responses for the social media Team, leading a team of 11 associates to increase stakeholder engagement by 30%, bolstering the objective of the program. Show less

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  Shell Energy - Daystar Power Group

  Feb 2023 - now

  • Developed a comprehensive work plan to onboard over 200 employees spread across 6 African countries onto the parent company landscape, expertly coordinating with local teams to successfully and seamlessly onboard and deploy over 200 laptops to the employees in these countries.• Leveraged in-house resources to successfully discover and onboard over 40 applications from the newly acquired Portfolio Company’s (Daystar) landscape onto the parent company (Shell) landscape.• Conduct employee training sessions on social engineering, phishing, records declaration and appropriate channels for information sharing, significantly enhancing employee awareness and skills, reducing security incidents, improving compliance, and ensuring effective and secure communication across the organization and with external contractors and vendors.• Implement and maintain robust internal controls, to ensure the protection of company assets.• Maintain and update the database for all IT-deployed devices, ensuring data integrity, accuracy, and security, while regularly auditing and verifying records to support efficient asset management and compliance with organizational standards.• Implement and manage site permissions on SharePoint to maintain data security and control access levels.• Provide comprehensive IT support to over 200 employees, ensuring smooth business operations by promptly addressing technical issues, implementing preventive measures, and maintaining system efficiency, thereby minimizing downtime and enhancing productivity.• Develop and manage the budget for IT CAPEX and Run & Maintain costs, ensuring comprehensive coverage of all projected expenses, including licenses and IT projects, while continuously monitoring and adjusting for financial accuracy and alignment with organizational goals. Show less • Conducted detailed variance analysis of irradiance readings using MS Excel to compare irradiance forecasts with actual measurements across 6 African countries, identifying trends and deviations to pinpoint problem areas affecting operational efficiency, enabling efficient issue detection, and data-driven resolution resulting in savings in time and resources.• Performed comprehensive analysis of solar energy project delivery timelines to identify delays, actively engaging with stakeholders to pinpoint contributing factors such as resource availability, client non-compliance or procedural bottlenecks, and successfully implemented targeted solutions, improving project completion and stakeholder satisfaction. • Leveraged Power BI to create bilingual dashboards that analyze energy consumption trends and usage metrics, providing key stakeholders and clients with insightful reports, empowering clients to optimize energy efficiency, leading to savings in energy utility costs and fostering a more sustainable energy consumption pattern.• Developed efficient Power Automate Flows to automate the manual processes of sending repetitive emails and downloading corresponding attachments, resulting in improved workflow efficiency and substantial time and resource savings for Client Account Managers.• Built an automated monthly bonus report utilizing Microsoft Excel features such as Power Query, Data Model, PivotTables, and charts to evaluate the Field Service team's performance and offer incentive eligibility recommendations, resulting in performance improvement.• Developed a weekly PowerPoint deck for management, tracking key performance metrics like solar performance, total installed capacity, and EBITDA, enabling data-driven decision-making and ensuring well-informed leadership. Show less

  • Information Technology Operations, Risk, Data and Analytics Analyst

    Jan 2024 - now

  • Data Analyst

    Feb 2023 - Dec 2023