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Edelgrabiel Quinones

Edelgrabiel Quinones

Dance Instructor

Followers of Edelgrabiel Quinones185 followers
location of Edelgrabiel QuinonesHolyoke, Massachusetts, United States

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  • Timeline

  • About me

    Provide technical assistance and solutions to empower individuals and businesses | Logistics Coordinator | Dancer

  • Education

    • Tech Foundry

      2023 -
      Information Technology Support training program.

      At Tech Foundry, our class learned from a comprehensive IT program that goes beyond technical skills. We engaged in professional workshops, completed real-world projects, and interned with top employers. This holistic approach equipped us with essential skills, industry insights, and a strong network, preparing us for a successful IT career. Plus, we received coaching, job placement support, and access to valuable certifications like the Google IT Certificate and CompTIA materials.

    • University of Maryland Global Campus

      -
      Associate's degree Information Security 3.7gpa

      UMGC's Information Security Analyst program provides a thorough cybersecurity education covering fundamentals, policy development, network and endpoint security, incident response, awareness training, vulnerability assessment, and hands-on experience. In class we delved into ethics, secure coding, risk management, and auditing, all while staying updated on cybersecurity trends. This program prepares you for success in the evolving cybersecurity field.

  • Experience

    • Freelance

      Jan 2005 - now
      Dance Instructor

      Experienced Breakdancer | Performer | Dance Instructor | CollaboratorMore than 19 years of break-dancing experience, starting as a high school hobby and evolving into a rewarding journey. Performed and taught across states, including Massachusetts and California, with organizations like Acro Sports, The Cave Marin, Funk Box Dance Studio, YMCAs, and RAE Talent Agency. Contributed talent to Sinkane's "How we be" music video. Now offering private lessons and performances.

    • Guido's Fresh Marketplace

      Oct 2014 - Dec 2016
      Front-end Operations Supervisor

      • Oversaw front-end operations with a 10-person team, enhancing customer satisfaction and loyalty.• Promptly addressed client concerns regarding products, services, and transactions, creating strong customer retention reflected in the organization’s financial performance. • Collaborated with loss prevention to enhance security awareness, empowering staff to prevent theft, addressing security concerns, and reducing inventory discrepancies.

    • THE CAVE GYM LIMITED

      Jan 2017 - Oct 2019
      Gymnastics Instructor

      • Demonstrated creative problem-solving in coaching and addressing client challenges, resulting in an influx of new clients through referrals.• Formulated training for new coaches, expanding coaching services to reach more clients.• Effectively communicated abstract movements, giving the organization a competitive advantage.

    • Amazon

      Nov 2019 - Nov 2023
      Logistics Coordinator

      Experienced in troubleshooting endpoints and devices with Microsoft software proficiency. Led connectivity training, resolved app issues on IOS/Android, achieving a 90% on-time vehicle departure rate. Utilized tracking tools, collaborated with partners for punctual deliveries, and real-time driver visibility. Collaborated cross-functionally with IT, Safety, Loss Prevention, and HR, contributing to safer work environments and reducing losses. Committed to organizational excellence.

    • Rightworks

      Dec 2023 - May 2024
      Technical Support

      Offer technical service for cloud servers, applications, and managed desktops. Quickly diagnose and solve problems such as servers, connectivity, networking, printers, applications, virtualization, security, and directory services. Maintaining a good customer experience through communication and problem-solving abilities. Manage new tickets and calls, limiting my troubleshooting time to 30 minutes, for a quick response to support requests. Assist in developing a library of documentations, knowledges base, and practice manual. Translate highly technical information for both technical and non-technical users. Show less

    • MassMutual

      May 2024 - now

      • Develop/update documentation for Enterprise Cybersecurity (ECS) problem solve process creating stakeholder awareness, structured approach, traceability, and knowledge transfer of the process to all members of ECS.• Aligning enterprise goals and strategies with priorities within the security landscape by recommending thorough security solutions, while collaborating with enterprise architects, engineers, and program owners. • Enhanced solution quality and efficiency by allocating time to documentation, research, and design, promoting a disciplined, methodical approach to solutions. Show less

      • Information Risk Consultant - Cyber Third-Party Assurance

        Aug 2024 - now

      • Intern - Security Solution Architect

        May 2024 - Aug 2024

  • Licenses & Certifications