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Alex Husky

Alex Husky

Courtesy Associate

Followers of Alex Husky113 followers
location of Alex HuskyWilsonville, Oregon, United States

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  • Timeline

  • About me

    Product Professional at Dealer Spike LLC

  • Education

    • Madras High School

      2006 - 2010
      High School Diploma General Studies

    • Portland Community College

      -
      Certificate Web Application Development

      This certificate is proof of my knowledge of front-end web application languages. These languages include: HTML, CSS, Javascript

    • Portland Community College

      2016 - 2019
      Associate's degree Computer Information Systems Accumulated GPA: 3.55

      This degree is proof of my education in general Information Systems. I became acquainted with some programming/scripting languages, multiple computer concepts, and application design/planning strategies.

  • Experience

    • Fry's Electronics

      Aug 2012 - Nov 2013
      Courtesy Associate

      Greet and provide directions to customers at main entrance, compare customer product and receipt at exit, call in suspicious activity or know shoplifters to Loss Prevention, enforce safety policies on employees.

    • Convergys

      Nov 2013 - Oct 2014
      Technical Support Agent

      Provide hardware and account support to customers of Contracted company.

    • Target

      Nov 2014 - Jan 2015
      Flow Team Member (Seasonal)

      Unload trailers, transport pallets of product to floor, stock shelves, provide customer service when needed.

    • Fred Meyer

      Jan 2015 - Jul 2015
      Loss Prevention Officer

      Check trucks delivering product to warehouses in and out at main gate, monitor CCTV camera system for theft and safety violations, enforce safety policies.

    • Xerox

      Aug 2015 - Feb 2016
      Technical Support Agent

      In this position, I provided over-the-phone technical and customer support. This consisted of instructing customers to follow troubleshooting steps. If the issue was note resolved via telephone, we could schedule an appointment at one of our locations or setup repair requests.

    • Michael's Craft Stores

      Feb 2016 - Apr 2016
      Overnight Stocker

      My duties include unloading truck then distributing and stocking products in appropriate departments.

    • Dealer Spike LLC

      Apr 2019 - now

      This is the top-level of technical support in Dealer Spike. It handles complex issues that the other tiers of support cannot solve. This role is frequently brought in to consult with customers who are either at-risk or need technical consultation. The product professional is responsible for the Technical Support internal Wiki and ensuring that the Dealer Spike Technical Support is a learning organization. This role regularly works with Development to assist in product definition and communication. Show less

      • Product Professional

        May 2022 - now

      • Support and Web Development Team Lead

        Oct 2021 - May 2022

      • Technical Support Specialist - Tier II

        Jun 2020 - Oct 2021

      • Technical Support Specialist - Tier I

        Apr 2019 - Jun 2020

  • Licenses & Certifications