Daryl Smith

Experience

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  Thomson Reuters

  Feb 2008 - Aug 2008

  Infrastructure Engineer
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  SYNERGIE IT SERVICES LIMITED

  Sept 2008 - Sept 2010

  Senior Systems Engineer

  Provided server and desktop support to company clients worldwide. Key focus was on LAN and Wan management and troubleshooting and supporting a Windows environment with a wide variety of peripherals.

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  MMRIT Limited

  Sept 2010 - Jul 2012

  IT Infrastructure Consultant & IT Support

  Completed a wide range of IT infrastructure projects for clients of MMR IT. Notably was used by MMR IT Directors on troubled customer accounts to ‘rescue’ relationships, resolve complex and critical technical problems. Key contributions and projects included setting up remote access systems, upgrading servers, introducing new solutions to streamline and improve reliability and stability, building new infrastructure, liaising with global teams (USA and Canada) to implement upgrades and security patches, and dealing with 4th level vendor engineers (Bloomberg, HyperV VMware, Dell, HP and Canon) to resolve issues encountered at client sites. Show less

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  ERG Africa

  Jul 2012 - now

  Manage IT operations and infrastructure for all mining sites in Africa, with all associated support, systems, equipment, vendors, contractors, products and services. Also appointed Acting Head of IT after incumbent’s resignation. Key challenges include: ensuring stability, cost effectiveness, continuous improvement & optimization and doing more with less.Special Notes:★ Reducing Infrastructure Costs – ROI in 6 MonthsFaced high cost of hosted infrastructure. Designed, built and migrated datacenter & infrastructure on premises. Achieved ROI within 6 months. Other benefits included standardization across all mining sites.Now managed all Africa sites from 1 location in Johannesburg.★ Video Conferencing to Remote Locations.Faced company travel cost cut. Introduced and deployed Video Conferencing over VSAT in HD – succeeding against the odds where it was said to be ‘impossible’ due to high latency challenges.★ Standardization of SW and HW. Implementation of MS Dynamics ERPFaced out of control IT costs due to diversity of technology used across sites. Standardized hardware & software (for eg MS Dynamics ERP), created standard models, centralized the budget – all successfully done. Show less

  • Head of IT Infrastructure - Africa

    Oct 2019 - now

  • Manager: Infrastructure & Operations - IT Africa

    Nov 2015 - Sept 2019

  • Service Delivery Manager - IT Africa

    Apr 2014 - Oct 2015

  • Acting Service Delivery Manager - IT Africa

    Aug 2013 - Mar 2014

  • IT Systems Engineer - IT Africa

    Jul 2012 - Jul 2013