Bill Henry

Experience

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  CGI

  Sept 2002 - Jan 2009

  Director, Consulting Services

  • Overall responsibility for the growth, effective operation and continuous improvement of the Microsoft Services Practice in Calgary.• Coordination of Microsoft Solutions/Services in Western Canada offices and alignment with corporate partnership objectives.• Management and coordination of sales and delivery resources.

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  Pangaea Systems

  Sept 2002 - Mar 2006

  Consulting Services Director

  • Accountable for day-to-day management of the Calgary office and alignment with directions as set by the Vice President Operations, Alberta Region.• Responsible for managing Calgary sales, delivery and operational activities.

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  Evoco Inc.

  May 2009 - Nov 2011

  Director of Services

  • Responsible for the direction and management of the client service teams, comprising professional services and the 24/7/365 client support help desk.• As a key member of the executive team, participated in the establishment and implementation of the three-year corporate plan and annual business objectives.• Developed and implemented tactical and operational strategies supporting the corporate plan including acceleration of profit realization, while continuing to meet service levels and exceed client expectations. Show less

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  SAIT

  Feb 2012 - Aug 2017

  Manager, Software Services

  • Reported to the CIO, responsible for strategic planning, provisioning, and maintaining the core enterprise applications across the institution, including Banner.• Advised C-Level and executive management on technology strategies, directions, institute priorities, and contributed to strategic, tactical, and operational planning.• Accountable for delivery of internal software services and all external services related to Banner and integrated business systems to other educational institutes.• Led two provincial consortiums of institutions with common ERP systems, the Banner APAS (Alberta Provincial Application System) and ACES (Alberta Consortium of Ellucian Schools). Show less

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  Ellucian

  Feb 2018 - now

  • Accountable for building and leading a high-performing professional services team specializing in the Student Application of Ellucian’s premier ERP Banner for the North American region.• Oversee work to scope services in collaboration with Sales Support teams and Account Executives to address customer needs.• Enable Customer Greatness through collaboration with other consulting teams to ensure customer and Ellucian project expectations are exceeded. • Continuously improve the customer experience by ensuring the development, use, and maintenance of service artifacts that exceed customer expectations. Drive innovative and transformative strategies that will ensure successful SaaS implementations. • Collaborate with Product Management, Research & Development, Sales, Marketing and Professional Services to ensure the consulting team is ready to support rapidly evolving technologies. Show less

  • Senior Director, Services Strategy & Innovation, Ellucian

    Jul 2023 - now

  • Director, Services Strategy & Innovation, Ellucian

    Oct 2022 - Jun 2023

  • Director, Professional Services

    Jul 2021 - Sept 2022

  • Senior Manager, Professional Services

    Feb 2018 - Jun 2021