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Deborshi Bal

Deborshi Bal

Analyst / Software Engineer

Followers of Deborshi Bal2000 followers
location of Deborshi BalGurugram, Haryana, India

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  • Timeline

  • About me

    Summer Intern - GLS Infracon Pvt Ltd | MBA 2023 - 2025 (Marketing & Operations) | BML Munjal University | Marketing - Konsultaire BMU Consulting Club | Ex Capgemini

  • Education

    • St. Xavier's International School

      2013 - 2015
      Senior Secondary Science CGPA - 9.0/10

    • DBMS Kadma High School - India

      2006 - 2012
      Elementary School

    • BML Munjal University

      2023 - 2025
      Master of Business Administration - MBA Marketing & Operations and SCM

      Activities and Societies: Marketing Associate - Konsultaire-BMU Consulting Club Member - IeOM Society Student Chapter

    • SAI International School

      2015 - 2017
      Higher Secondary

    • Trident Academy of Creative Technology (TACT), Bhubaneswar

      2017 - 2020
      BSc(HONS) in Biotechnology Biotechnology 8/10

      Activities and Societies: C, C++, Molecular Biology, Immunology, Microbiology.

  • Experience

    • Capgemini

      Dec 2020 - May 2022
      Analyst / Software Engineer

      - Managed two North American clients/accounts and maintained their IT infrastructure. - Identify and diagnose problems and issues.- Categorise and record queries and provide solutions.- Advise client on the appropriate course of action. - Monitor issues from start to resolution. - Escalate if needed unresolved problems to a higher level of support. - Acting as the first point of contact to support users and clients with their issues. - Delivering customer service through multiple channels.- Manage high priority incidents and tickets and process implementation.- Reporting, documenting and analyzing major incidents and devising a prevention plan for further escalations.- Scrubbing through the queues to identify knowledge gaps and streamlining SD operations. Show less

    • Konsultaire

      Aug 2023 - now
      Marketing

    • GLS Infra

      Apr 2024 - now
      Brand and Marketing Intern

  • Licenses & Certifications

    • Introduction to Time Value of Money (TVM)

      University of Michigan
      Jan 2024
      View certificate certificate

    • Market Research and Consumer Behavior

      IE Business School
      May 2024
      View certificate certificate

    • Foundations of Project Management

      Google
      Oct 2023
      View certificate certificate

    • Project Valuation and the Capital Budgeting Process

      University of Colorado Boulder
      Jan 2024
      View certificate certificate

    • Marketing: Customer Needs and Wants

      IESE Business School
      Aug 2023
      View certificate certificate

    • Voxy English Proficiency Achievement Certificate - High Intermediate (B2)

      Voxy
      Dec 2023
      View certificate certificate

    • Foundations of Digital Marketing and E-commerce

      Google
      Dec 2023
      View certificate certificate